Carl Wallace Email
Team Manager, Client Services @ Workplace Injury Commission
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Carl Wallace Location
- Melbourne, VIC, AU
Carl Wallace Work
- Team Manager, Client Services @ (August 2025 - Present)
- Workforce Analyst @ (June 2021 - January 2025)
- Partner Billing and Support Specialist @ (June 2019 - May 2021)
- Workforce Planner @ (July 2017 - September 2018)
- Team Leader @ Publicis Loyalty (NZ) (July 2016 - June 2017)
- Store Manager @ (November 2015 - June 2016)
- Customer Service Manager @ (March 2014 - June 2015)
- Operations Manager @ Gen-i (July 2012 - July 2013)
- Shift Leader - Gen-i Network Operations Centre @ Gen-i (June 2009 - July 2012)
- Shift Leader - Managed Customer Centre @ (October 2007 - May 2009)
- Corporate Customer Manager - Managed Customer Centre @ (January 2007 - September 2007)
Carl Wallace Education
- Auckland University of Technology
Bachelor of Business (B.BUS)
2012-2016 - CPIT
Cert in Japanese Langauge
2001-2002 - Aoraki Polytechnic
Cert (Hospitality Administration/Management)
1999-2000
Carl Wallace Skills
- Business Process Improvement
- Call Centers
- Change Management
- Continuous Improvement
- Data Analysis
- Data Center
- IT Operations
- IT Service Management
- ITIL
- Incident Management
- Information Technology
- Infrastructure
- Leadership
- Managed Services
- Management
- Microsoft Excel
- Project Delivery
- Resource Management
- Service Delivery
- Service Improvement
- Service Management
- Stakeholder Management
- Team Leadership
- Team Management
- Telecommunications
- Vendor Management
- Workforce Analytics
- Workforce Management
- Workforce Planning
Carl Wallace Summary
- Carl Wallace, based in Melbourne, VIC, AU, is currently a Team Manager, Client Services at Workplace Injury Commission. Carl Wallace brings experience from previous roles at Xero, MYOB, Christchurch City Council and Publicis Loyalty (NZ). Carl Wallace holds a 2012 - 2016 Bachelor of Business (B.BUS) @ Auckland University of Technology. With a robust skill set that includes Business Process Improvement, Call Centers, Change Management, Continuous Improvement, Data Analysis and more. Carl Wallace has 1 emails on RocketReach.
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