Carl Schaefer Email
Executive IT Director - EMEA and New Geographies @ Tele Tech Co Inc
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Carl Schaefer Location
- Glasgow, GB
Carl Schaefer Work
- 2020 -now Executive IT Director - EMEA and New Geographies @
- 2019 -2020 Chief Information Officer at Webhelp UK @
- 2014 -2019 Executive Director - Infrastructure and Transition at Webhelp UK @
- 2011 -2014 General Manager - Openreach Business Readiness @
- 2008 -2011 Head of Operational Development - BT Retail Customer Service @
- 2007 -2008 Head of Implementation - BT Retail Business Service Management @
- 2006 -2007 Head of Governance, Standards and Reporting @
- 2004 -2006 Head of Commercial Implementation @ NTL:Telewest
- 2001 -2004 Programme Manager @ Thus PLC
- 1997 -2001 Developer and Technical Architect and Business Analyst @ Scottish Telecom PLC
- 1996 -1997 Systems Analyst @
Carl Schaefer Education
- The University of Huddersfield
Bachelor's Degree (Computing and Business)
Carl Schaefer Skills
- Business Transformation
- Cost Reduction
- Operational Performance
- Process Improvement
- Programme Management
- Technology Delivery & Embedding
- Organisational Design
- People Capability Development
- Service Delivery
- Stakeholder Management
- Strategy
- Telecommunications
- Call Centers
- Program Management
- Business Analysis
- Change Management
- Global Customer Service
- Contact Centers
- Technology Delivery and Embedding
- Reporting
- Business Process Improvement
- Leadership
- Customer Experience
- Personal Development
- IT Outsourcing
- People Management
- Project Governance
- Incident Management
- Contact Center Management
- Mentoring
- Strategic Planning
- Cost Transformtation
- Management Consulting
- Leadership Development
- Business Transformation Programmes
- Team Development
- Disaster Recovery
- Environmental Awareness
- Environmental Strategy
- IT Transformation
- Facility Management
- Project Management
- Transition Management
- Solution Architecture
- Business Continuity Planning
- Culture Change
Carl Schaefer Summary
- Carl Schaefer, based in Glasgow, GB, is currently a Executive IT Director - EMEA and New Geographies at TTEC. Carl Schaefer brings experience from previous roles at Webhelp UK, Openreach and BT. Carl Schaefer holds a Bachelor's Degree in Computing and Business @ The University of Huddersfield. With a robust skill set that includes Business Transformation, Cost Reduction, Operational Performance, Process Improvement, Programme Management and more. Carl Schaefer has 1 emails on RocketReach.
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