Carl O'Neil Email & Phone Number
EVP and President of Augment @ ibex.digital
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Carl O'Neil Location
- Washington, DC, US
Carl O'Neil Work
- EVP and President of Augment @ (January 2026 - Present)
- EVP and General Manager, Augment by ibex, Wave iX, and ibex CX @ (August 2007 - February 2026)
- EVP Operations @ (August 2007 - December 2017)
- Chief Operating Officer @ (May 2019 - July 2021)
- EVP @ iSky, Inc. (August 2007 - December 2017)
- EVP Global Operations @ (August 2007 - December 2017)
- VP @ (January 2001 - January 2007)
Carl O'Neil Education
- St. Cloud State University
Bachelor of Science
1996-1999
Carl O'Neil Skills
- Call Center
- Operations Management
- BPO
- Outsourcing
- Vendor Management
- Business Analysis
- Process Improvement
- Performance Management
- Business Process Improvement
- Team Management
- Workforce Management
- Customer Experience
- CRM
- Call Centers
- Customer Retention
- Change Management
- Financial Services
- Forecasting
- Team Leadership
- Strategic Planning
- Business Intelligence
- Leadership
- Customer Satisfaction
- Strategy
- Management
- Business Development
- Program Management
- Contact Centers
- Operational Excellence
- Cross-functional Team Leadership
- Account Management
- Team Building
- Recruiting
- Telecommunications
- Start-ups
- Quality Assurance
- Banking
- Training
- P&L Management
- Executive Management
- Business Strategy
- Marketing
- Sales Operations
- Analytics
- Strategic Partnerships
- Business Planning
- Inbound Marketing
- Offshoring
- Microsoft Excel
- West Africa
- C++
- Start Ups
- Cross Functional Team Leadership
- Operations
- Customer Service
- Microsoft Office
Carl O'Neil Summary
- Carl O'Neil, based in Washington, DC, US, is currently a EVP and President of Augment at ibex. Carl O'Neil brings experience from previous roles at ibex, e-TeleQuote Insurance Inc. and iSky, Inc.. Carl O'Neil holds a 1996 - 1999 Bachelor of Science @ St. Cloud State University. With a robust skill set that includes Call Center, Operations Management, BPO, Outsourcing, Vendor Management and more. Carl O'Neil has 1 emails and 3 mobile phone numbers on RocketReach.
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