Calvi Information

Calvi gives customers, contact center agents and AI systems the context needed to understand and explain complex bills. Bill Experience Hub™ delivers a Billing Intelligence Layer that sits alongside existing billing and BSS platforms. It correlates bill-relevant data, customer events and billing history to establish reusable context about what was charged, what changed, why it changed and the impact on current and future bills. This shared intelligence supports faster, more consistent resolution of billing inquiries across customer touchpoints and provides a practical foundation for increasingly AI-native customer service. Billing and charging systems remain authoritative. No billing platform replacement is required. Built on more than 30 years of telecom billing expertise, Calvi supports consumer and enterprise bill experiences for CSPs including Vodafone, Telenet and Odido. Its modular platform covers AI bill inquiry resolution, contact center integration, dynamic bill formatting and proactive communications, e-invoicing and enterprise self-service. At Telenet, this approach reduced billing inquiries by 30% and delivered more than €3.6 million in operational savings.