Calvi Information

We are a leading provider of Electronic Bill Presentment & Payment (EBPP), used by major operators such as Vodafone, Telenet and Odido. Our industry-tailored solution caters for the residential mass market (B2C) up to the largest enterprise customers (B2B). With over 30 years of expertise and pioneering development, our Bill Experience Hub is transforming the way service providers present bill information, redefining how customers interact with their bills. And the best bit? Our solution doesn’t require changes to any underlying billing platforms. With 40% of call center inquiries being billing-related—and each costing up to 5x more to resolve than other queries—the financial impact on service providers is substantial. High call volumes, combined with costly resolutions, make a poor customer bill experience an expensive problem that operators can’t afford to ignore. Calvi Customer Results - 35% fewer billing-related inquiries - 30% reduction in payment disputes - 28% increase in customer billing satisfaction (CSAT) - 25% decrease in bill inquiry average handling time (AHT) - €1M+ annual revenue by selling premium features to your large enterprise customers Our mission is simple: Dramatically reduce the volume & cost of billing-related inquiries and deliver hyper-personalized customer experiences.