CALLWARE Information

Callware, acquired by Sabio Group in January 2019 is specialized in solutions for multichannel analysis of client interactions and operational processes at Contact Centers, social networks, back office stands, and branch offices. A holistic proposal for Verint’s Workforce Optimization solutions, with implementation of services, consultancy and support. In a modular and expandable way, Callware offers its clients, with just a mouse click, helpful information in order to make decisions, being able at any time to attend their client needs, business and operations. Callware implements Microsoft Lync, Acme Packet, Audiocodes and Dialogic solutions for TDM and VoIP converged communications environments, with Media Gateways, Session Border Controllers (SBCs) and HDVoIP Phones solutions. Connects VoIP networks with TDM or SIP Trunk networks, assuring call integrity and security over attacks or fraud attempts, monitoring also the VoIP network from side to side in order to identify all the sections in a call, showing statistics, errors, audio flux and quality.