Call Center Analyses, Inc. (CCA) produces call center productivity assessments that are more comprehensive, more exact and much less costly than assessment tools and programs being used in most of today’s call centers. The centerpiece of our work is our proprietary program ACDA™ (All Contact Data Analysis). ACDA uses ALL of your contact data to produce First Call Resolution (FCR) and other advanced analyses for every rep, customer type, contact reason, time code, work unit or any data. Our FCR calculations are derived by analyzing 100% of your call records simultaneously, to determine, unequivocally, if each call did or did not precipitate a repeat call for the same customer, for the same reason, within a contact-specific timeframe. Standard FCR assessment tools such as quality monitoring, customer surveys, et. al., cannot match ACDA's comprehensive, precise, detailed analyses.
| Website | http://callcenteranalyses.com |
| Revenue | $2.6 million |
| Employees | 1 (1 on RocketReach) |
| Founded | 2009 |
| Address | The Rittenhouse, Philadelphia, Pennsylvania 19104, US |
| Industry | Business Consulting and Services |
| Keywords | Call Center Performance, Call Center Optimization, Customer Experience Analysis, Customer Service Evaluation, Contact Center Optimization, Customer Service Improvement, Call Center Technology, Call Center Software, Customer Experience Improvement |
| Competitors | ServiceTitan, Zendesk Sell, RingCentral, NICE, Genesys, Dialpad, Freshworks, Five9, Talkdesk, AIRCALL INTERNATIONAL LIMITED +36 more (view full list) |
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The CallCenterAnalyses annual revenue was $2.6 million in 2026.
Patrick McDevitt is the Owner of CallCenterAnalyses.
1 people are employed at CallCenterAnalyses.
CallCenterAnalyses is based in Philadelphia, Pennsylvania.
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Patrick McDevitt
Owner at CallCenterAnalyses
Ventnor City, NJ, US3
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