Regional Services Director @ (April 2008 - July 2009)
Regional TSG Director Latam @ (January 2006 - April 2008)
Technical Solution Manager @ (May 2005 - February 2006)
Senior Project Manager @ (May 2000 - May 2005)
IT Coordinator @
Caio M. Sergio Education
Fundação Getulio Vargas
Master Of Business Administration
2001-2002
Caio M. Sergio Skills
ACD
Avaya
Business Intelligence
Business Management
CTI
Call Center
Call Centers
Call Logging
Call Recording
Call Routing
Channel Partners
Contact Centers
Contact Centre
Genesys
IP
ITIL
IVR
Inbound Marketing
Integration
Managed Services
Management
Outbound
Outsourcing
PMI
PMO
PMP
Pre-sales
Professional Services
Program Management
Routing
SIP
Sales Management
Service Delivery
Solution Architecture
Team Management
Telecommunications
Telephony
Unified Communications
VoIP
Wireless
Workforce Management
Caio M. Sergio Summary
Caio M. Sergio, based in São Paulo, SP, BR, is currently a Senior Vice President Latam at Mutant Br. Caio M. Sergio brings experience from previous roles at Interaxa, Nice Systems and Genesys. Caio M. Sergio holds a 2001 - 2002 Master Of Business Administration @ Fundação Getulio Vargas. With a robust skill set that includes ACD, Avaya, Business Intelligence, Business Management, CTI and more. Caio M. Sergio has 1 emails and 8 mobile phone numbers on RocketReach.
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