Byron Phillips Email & Phone Number

Head of Managed Operations @ Synthesis Software Technologies

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Byron Phillips Location

Johannesburg, GP, ZA

Byron Phillips Work

Head of Managed Operations @ (August 2025 - Present)
Head of Service Management @ (July 2023 - August 2025)
Senior Manager: Service Management @ (November 2020 - July 2023)
Senior Specialist: Service Management @ (October 2017 - November 2020)
Service Delivery Manager @ (June 2015 - October 2017)
Client Services Manager @ (March 2014 - May 2015)
Technical Team Manager @ (September 2008 - February 2014)
Team Manager @ (September 2006 - September 2008)

Byron Phillips Education

Graduate School of Business - University of Cape Town
Executive MBA (Business Administration and Management, General)
2026-2028
Graduate School of Business - University of Cape Town
Postgraduate Diploma (Honours) (Business Administration and Management, General)
2024-2025
MANCOSA
Advanced Diploma (Business Administration and Management, General)
2023-2023
Damelin
Diploma (Business Administration and Management, General)
2011-2012
University of South Africa/Universiteit van Suid-Afrika
Advanced Certificate (Business Administration and Management, General)
2009-2010
Cape Peninsula University of Technology
National Diploma (Information Technology)
2003-2005
Groote Schuur High School
High School (Senior Secondary School)
2002-2002

Byron Phillips Skills

Microsoft Power BI
Power BI
Generative AI
Task Management
Creativity and Innovation
Business Writing
Telecommunications
Resolving Issues
Major Incident Management
Sales Acumen
Product Demonstration
Identifying Trends
Customer Success
Systems Thinking
Problem Solving
Design Thinking
Build Strong Relationships
Written Communication
Key Accounts
Client Contact
Communication
Growth Strategies
Department Management
Business Management
Financial Accounting
Business Acumen
Ethical Leadership
Operational Efficiency
Key Performance Indicators
Organizational Design
Operating Models
Net Promoter Score
Coordination Skills
Scrum product owner
Scrum
Retail Sales
Disciplinary Hearings
Labour relations
Disciplinary Action
Labor Relations
Industrial Relations
Presentations
Presenter
Coaching & Mentoring
ITIL Process
ITIL
IT Operations
ITIL Certified
WordPress
IT Service Management
Project Management Body of Knowledge (PMBOK)
Contract Management
Account Management
Business Analysis
Managed Services
Recruitment Advertising
Recruiting
Technical Recruiting
Human Resources
Talent Acquisition
Graduate Recruitment
Customer Satisfaction
Executive Search
Screening Resumes
Performance Management
Change Management
Social Media Marketing
IT Recruitment
Social Media
Permanent Placement
Job Descriptions
Succession Planning
Sales Management
Workforce Planning
New Business Development
IT Management
Business Process Improvement
Risk Management
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
Business Relationship Management
Team Leadership
Customer Service
Personnel Management
Interviews
Employee Relations
Management
Coaching
Talent Management
Employee Engagement
Training
Negotiation
Leadership
Quotations
Values-based Leadership
Sourcing
Contract Recruitment
Organizational Development
Microsoft Office
HR Policies
HR Consulting
Competency Based Interviewing
Internet Recruiting
Screening
Marketing
Benefits Negotiation
Temporary Placement
Employer Branding
Job Search
Employee Training
Temporary Staffing
Websites
IT Outsourcing
Automotive Repair
Vehicles
Customer Retention
Project Management Body of Knowledge

Byron Phillips Summary

Byron Phillips, based in Johannesburg, GP, ZA, is currently a Head of Managed Operations at Synthesis Software Technologies. Byron Phillips brings experience from previous roles at Liquid Intelligent Technologies South Africa and Internet Solutions. Byron Phillips holds a 2026 - 2028 Executive MBA in Business Administration and Management, General @ Graduate School of Business - University of Cape Town. With a robust skill set that includes Microsoft Power BI, Power BI, Generative AI, Task Management, Creativity and Innovation and more. Byron Phillips has 2 emails on RocketReach.