Designers and implementers of brilliant customer experiences by helping companies to really listen and act on what customers know Using processes, pioneered in great companies like Amazon to identify customer demand, we reduce unnecessary need for contact. Our passion is “How do we stop doing dumb things to our customers and our staff?” and we do this through our approach to customer experience called “The Best Service Is No Service.” The result of contact avoidance and elimination of “dumb things” is a benchmark saving 20% pa in operating costs and award winning levels of service. Budd also co-founded the LimeBridge global alliance of customer experience experts.
| Website | http://www.budd.uk.com |
| Employees | 19 (7 on RocketReach) |
| Founded | 2001 |
| Industry | Business Consulting and Services |
| Web Rank | 3 Million |
| Keywords | Customer Experience Design, Customer Journey Mapping, Ux Design, Customer Feedback Analysis, Customer Insights, Data-Driven Design, User Research, Design Thinking, Service Design, Customer Centric Design, Digital Transformation, Product Design, Process Optimization, Customer Relationship Management, Brand Experience, Usability Testing, Prototype Development, Market Research, Customer Satisfaction |
| Competitors | Caterpillar Financial Services Corporation, Volvo Construction Equipment, Terex Corporation, Bobcat Company, JCB India Ltd., SANY Group, CASE Construction Equipment, Doosan Infracore South America, Komatsu North America, Hitachi Consumer Marketing +37 more (view full list) |
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Peter Massey is the MD and co-founder of Budd.
7 people are employed at Budd.
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Peter Massey
MD and co-founder at Budd
United Kingdom1 -
Michel Diniz
Comercial at Budd
São Luís, MA, BR
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