CAP Escalation Manager @ (August 2021 - October 2024)
Director Of Operations @ Precision Concrete Cutting (April 2021 - August 2021)
Proven Customer Experience leader considering options for my next role @ Freelance (October 2020 - April 2021)
Director of Customer Experience and Warranty Specialist @ (October 2016 - October 2020)
Senior Manager Customer Assurance @ (March 2014 - October 2016)
Manager of Business Operations @ (September 2011 - March 2013)
Manager of Technical Services and Customer Solutions @ (July 2002 - September 2011)
Senior SE Manager @ (July 1999 - July 2002)
Channel SE @ (January 1996 - January 1999)
Senior Systems Engineer @ (May 1994 - May 1996)
Senior Systems Engineer @ (October 1992 - May 1994)
Systems Engineer @ Advance Inc (October 1990 - October 1992)
Machinist Mate 1st Class and Submarines @ (September 1984 - October 1990)
Bryan Waller Education
US Navy Nuclear Power School
(Physics)
1984-1986
Grove City High School 1983-1984
Bryan Waller Skills
CCNA
Cisco
Cisco IOS
Cisco Systems Products
Cisco Technologies
Cloud Computing
Collaborative Problem Solving
Cross-functional Team Leadership
Customer Escalation Management
Data Center
Disaster Recovery
Escalation Resolution
Firewalls
IP
IT Service Management
ITIL
Incident Management
Integration
Managed Services
Negotiation
Network Architecture
Network Design
Network Security
Networking
Outsourcing
Pre-sales
Program Management
Routers
Routing
Security
Service Delivery
Situational Leadership
Switches
System Deployment
TCP/IP
Technical Support
Telecommunications
Troubleshooting
Unified Communications
VoIP
Voice over IP (VoIP)
WAN
Bryan Waller Summary
Bryan Waller, based in Roscommon, MI, US, is currently a Critical Escalation Manager at Trellix. Bryan Waller brings experience from previous roles at Cohesity, Precision Concrete Cutting, Freelance and Cisco. Bryan Waller holds a 1984 - 1986 US Navy Nuclear Power School. With a robust skill set that includes CCNA, Cisco, Cisco IOS, Cisco Systems Products, Cisco Technologies and more. Bryan Waller has 2 emails and 2 mobile phone numbers on RocketReach.
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