Bryan McGovern Email
Director CX Consulting @ Concentrix
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Bryan McGovern Location
- Liverpool, GB
Bryan McGovern Work
- 2025 -now Director CX Consulting @
- 2024 -now Managing Consultant @
- 2018 -now Head Of Managed Services @
- 2016 -now Head of Transformation and Insight @
- 2021 -2024 Managing Consultant @
- 2014 -2016 Head of Management Information @
- 2014 -2014 Head of Service @
- 2012 -2014 Service Account Manager (Offshore) @
- 2008 -2012 Outsource Operations Manager @
- 2004 -2008 Customer Experience Manager @ Littlewoods Shop Direct Group
Bryan McGovern Education
- Alliance Manchester Business School
BA Hons (Business Management)
Bryan McGovern Skills
- Call Center
- Customer Experience
- Contact Centers
- Offshore Outsourcing
- Relationship Management
- Account Management
- Service Management
- Contract Management
- Team Management
- Performance Management
- Stakeholder Management
- Business Process Improvement
- Operations Management
- Project Delivery
- Employee Engagement
- Outsourcing
- Call Centers
- Change Management
- Customer Retention
- Management
- Customer Satisfaction
- Business Analysis
- Program Management
- Offshore Drilling
- Marketing Strategy
- Strategy
- User Experience
Bryan McGovern Summary
- Bryan McGovern, based in Liverpool, GB, is currently a Director CX Consulting at Concentrix. Bryan McGovern brings experience from previous roles at Concentrix Catalyst, Gobeyond Partners and Webhelp. Bryan McGovern holds a BA Hons in Business Management @ Alliance Manchester Business School. With a robust skill set that includes Call Center, Customer Experience, Contact Centers, Offshore Outsourcing, Relationship Management and more. Bryan McGovern has 3 emails on RocketReach.
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