Bryan Arnold Email & Phone Number

Sr. Manager, Strategy @ Concentrix Catalyst

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Bryan Arnold Location

Tucson, AZ, US

Bryan Arnold Work

2024 -now Sr. Manager, Strategy @
2022 -2023 Senior Manager – Customer Experience @
2020 -2022 Senior Manager – Contact Experience @
2018 -2020 Senior Manager – Business Insights and Expert Delivery @
2012 -2018 Senior Manager – Workforce Management Operations @
2010 -2012 Director - Workforce Management @
2008 -2010 Senior Manager - Vendor Management @
2003 -2008 Senior Manager - Client Services @ Convergys
2001 -2003 Senior Manager - Service Delivery @ Convergys
2000 -2001 Senior Manager - Service Delivery @ Keane Inc
1998 -2000 Team Manager - Service Delivery @ Keane Inc
1997 -1998 Level 2 Technical Lead - Service Delivery @ Keane Inc
1996 -1997 Technical Support Specialist @
1996 -1996 Assistant Manager @
1995 -1996 Computer Sales Associate @
1993 -1995 Fine Jewelry Sales Associate @
1991 -1993 Video Retail Rental and Sales @ ZIPS Video
1989 -1990 Fitness Attendant @ Chaparral Racquetball & Health Club

Bryan Arnold Education

University of Arizona
(Political Science and Government)
2023-2023
UC Santa Barbara
(Customer Experence (CX))
2022-2022
The CX Academy
(Customer Experince (CX))
1991-1995
University of Arizona
Bachelor of Arts - BA (Political Science and Government)
1991-1995
University of Arizona
Bachelor of Arts (Political Science)
1991-1995
Santa Rita High School
(Varsity Swim Team National Honors Society)
1987-1991

Bryan Arnold Skills

Capacity Planning
Upsell/Cross Sell New
Team Building
Consulting
Rfp Bid Process
Retention Improvement
Upsell/Cross Sell New Business
New Product/Project
Vendors
Windows
Kpi And Sla Development
Mentoring
Client Account Management
P&L review
Application Services
Travel
Management
Adherence
Coaching
Outsourcing
In Sourced And Outsourced
Contact Center
Command Center
Executive Reporting
Leadership
Employee Incentive Plans
Approvals
P&L Accountability
Business Process Outsourcing
Analytical And Excel
Call Flow And Routing Design
Forecasting
Customer Satisfaction
Relationship Management
Team Leadership
Vendor Account
Contract Negotiations
Lake
Workforce Management
Strategy
Analytical And Excel Strengths
Forecasting And Capacity Planning
MSA
Budget Planning
Training
Contact Center Operations
Customer Service
Enterprise Software
Contract Negotiation
Vendor Account Management
Scheduling
Project Management
Call Centers
Analysis
RFP
Retail
Call Flow And Routing
Accountability
Onshore And Offshore
Client Services
Business Analysis
Quality Assurance
Strategic Planning
Operations
Customer Surveys
Triage
Data Backup Solutions
Quality Assurance And Analysis
Change Management
Entertainment
SOW
Technical Support
Force Management
Cloud Computing
Performance Improvement
Pricing
BPO
SALT
Call Monitoring
Scheduling Optimization
Client Account
Site Leadership
Account Management
Vendor Management
Process Improvement
Software
Continuing Education
New Product/Project Launches
Forecasting And Capacity
Billing
EMC
Program Management
Launches
Agents
Business Process
Budgets
Staff Development
EMEA
Msa And Sow Accountability
Signing

Bryan Arnold Summary

Bryan Arnold, based in Tucson, AZ, US, is currently a Sr. Manager, Strategy at Concentrix Catalyst. Bryan Arnold brings experience from previous roles at Intuit. Bryan Arnold holds a 2023 - 2023 University of Arizona. With a robust skill set that includes Capacity Planning, Upsell/Cross Sell New, Team Building, Consulting, Rfp Bid Process and more. Bryan Arnold has 5 emails and 2 mobile phone numbers on RocketReach.