Ian Williams Email & Phone Number

Consulting Director – Technical Architecture and Solutioning @ Concentrix Catalyst

View Ian's Email & Phone Number

5 free lookup(s). No credit card required.

If you need more lookups, subscriptions start at $34 USD/month.

Ian Williams Location

Amsterdam, NH, NL

Ian Williams Work

Consulting Director – Technical Architecture and Solutioning @ (January 2026 - Present)
Consulting Director – Customer Experience Performance Optimization @ (January 2025 - December 2025)
Associate Consulting Director - Customer Experience Performance Optimization - DACH, NORDICS and NL @ (September 2023 - December 2024)
Global Head of Integrated CX, CRM and Loyalty @ (February 2022 - August 2023)
Managing Director - Customer Experience and Strategic Marketing @ (May 2009 - January 2022)
Consulting Associate, Customer Experience @ (July 2018 - July 2021)
Consulting Principal, Customer Experience @ (November 2016 - June 2018)
Marketing Development Director - EMEA, International Insurance Services @ (July 2008 - April 2009)
Group Marketing Manager, Insurance – Customer Engagement and Retention @ (August 2006 - June 2008)
Head of Marketing @ (December 2003 - July 2006)
Marketing Manager - Germany, Austria and Switzerland (DACH) @ (January 2000 - November 2003)
Senior Product Manager - Rehabilitation @ (August 1998 - January 2000)
Product Marketing Manager @ (November 1997 - July 1998)
Product Manager @ (September 1993 - October 1997)

Ian Williams Education

University of Hull
MBA (Strategic Marketing)
1996-1999
cim | the chartered institute of marketing
Diploma (Marketing)
1995-1995
FH Münster
Diplom Betriebswirt (BWL (Business))
1989-1993
University of Lincoln
BA Hons (European Business Studies with German)
1989-1993

Ian Williams Skills

Customer Experience
Customer Retention
Customer Service
Customer Acquisition
Channel Management
Strategic Planning
Marketing Management
Customer Relations
Marketing Strategy
Customer Satisfaction
Customer Loyalty
Problem Solving
Market Research
Brand Loyalty
Social Media
Strategic Communications
Change Management
Business Transformation
Product Marketing
Leadership
Direct Marketing
Training
Strategy
CRM
Business Development
Management
Social Media Marketing
Team Building
Project Management
Brand Management
Product Development
Forecasting
Sales
P&L Management
Business Strategy
Team Management
Team Leadership
Product Management
Customer Relationship Management (CRM)
Creative Services
Ttl
Internal Marketing
Income
Commitments
Focus Groups
Business Case
CIM
Mirroring
Performance Management
Business Process Design
PLC
Profiling Tools
Policy
MAP
Risk Management
Scheduling
Maps
Lloyds
Readiness
Event Management
Allocations
Communication
File Management
Express.js
Provision
P&l
Net Promoter Score
Pinnacle
Insurance
PRINCE2
Gas
Consulting
Branding
Web Development
Bulletins
Mercedes
Networking
Strategic Partnerships
Business Management
Marketing Budget
Resources
Campaigns
Scheme
EMEA
Qualitative Research
GAP
Consumer Electronics
Marketing
Narrative
Keys
Structures
Program Management
Persona
Gems
Employee Engagement
Protection
Group Insurance
CEM
Operating Models
Sales Retention
Illness
Isolation
Workshops
Profit
Quantitative Research
Contract Negotiation
Quality Management
Retail
Systems Thinking
PEST
Treatment
Income Protection
Demand
Compliance Management
Mystery Shopping
Perception
Market Intelligence
Research
HR
Human Resources
Critical Illness
International Marketing
Segmentation
Csat
Programmes
Microsoft Excel
Customer Relationship Management Crm
Advertising Agency
Capacity Planning
Materials
Business plan
Financial Promotions
Collateral
Marketing Communications
Commerce
Reporting
Telemarketing
Spokesperson
Courses
Strategic Business
Transformations
Microsoft Word
Suppliers
Vehicle Leasing
Business Process
Personal Protection
Broadband
Reviews
Scripting
Manufacturing
Conjoint Analysis
Financial Services
Situational Leadership
Print Collateral
Analytical Skill
Process Management
Gap Analysis
Metrics
Services Marketing
Dashboard
Customer Journeys
Customer Engagement
Telephony
IP
C
Process Design
Writing
Telecom
Customer Relationship Management
Design

Ian Williams Summary

Ian Williams, based in Amsterdam, NH, NL, is currently a Consulting Director – Technical Architecture and Solutioning at Concentrix Catalyst. Ian Williams brings experience from previous roles at Concentrix Catalyst, ECCO Shoes and Jericho. Ian Williams holds a 1996 - 1999 MBA in Strategic Marketing @ University of Hull. With a robust skill set that includes Customer Experience, Customer Retention, Customer Service, Customer Acquisition, Channel Management and more. Ian Williams has 2 emails and 1 mobile phone numbers on RocketReach.