Program Manager and Operations Manager @ ACS (January 2001 - January 2007)
Bruce Weaver Education
Oregon State University
B.S (Exercise and Sports Science)
1988-1993
Cleveland High School 1984-1988
Bruce Weaver Skills
Account Management
Annual Budgeting
BPO
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Center
Call Center Development
Call Centers
Communication
Constructive Feedback
Contact Centers
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service Management
Customer Support
Employee Training
Interpersonal Skills
KPI Reporting
Key Performance Indicators
Leadership
Leadership Development
Management
Operating Manuals
Operations Management
Organizational Leadership
Outsourcing
Performance Management
Performance Metrics
Process Improvement
Quality Assurance
Relationship Building
Security
Service Delivery
Software Documentation
Strategy Implementation
Supervisory Skills
Team Building
Team Leadership
Team Management
Technical Support
Time Management
Training
Troubleshooting
Vendor Management
Vendor Relations
Workforce Management
Microsoft Word
Business Process Outsourcing Bpo
Program Management
Cross Functional Team Leadership
Project Management
Research
Customer Relationship Management Crm
Customer Service Representatives
Measurement Systems
Vendors
Sales
Grading
Fiscal Policy
Access Control
Oversight
Hiring Practices
ACD
New Opportunities
World Class Customer Service
Organizational Structure
Technical Services
Revenue
Design
Coaching
Science
Calls
Resume
Sop
Hiring
SharePoint
Quarter
Daily Operations
Profit
System
Telecommunications
Cell
Business Services
Staff Management
Open Enrollment
Reports
Microsoft Excel
Wordperfect
Point Of Contact
Customer Service
Surveying
Intranet
Performance Reporting
Reporting
Task Force
Portland
World Class
Trucking
Moving
Home
Vancouver
Advertising
Operations
Marketing
Microsoft Project
Project
Contractual Agreements
Seat
Performance Center
Computer Proficiency
Responsibility
Internal Audit
Attrition
History
Consumer Services
Outlook
Team Oriented
IVR
Subordinates
Customer Experience Management
Interviews
Xerox
CPOE
Customer Information
Delivery
Sports Science
COPC
Coordinate
Business Process Outsourcing
Customer Relationship Management
Bruce Weaver Summary
Bruce Weaver, based in Oregon City, OR, US, is currently a Office Manager at Oregon Climate Tech. Bruce Weaver brings experience from previous roles at Bull Mountain Heating, AC & Insulation and Sky Heating, AC, Plumbing & Electrical. Bruce Weaver holds a 1988 - 1993 B.S in Exercise and Sports Science @ Oregon State University. With a robust skill set that includes Account Management, Annual Budgeting, BPO, Business Process Improvement, Business Process Outsourcing (BPO) and more. Bruce Weaver has 3 emails and 2 mobile phone numbers on RocketReach.
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