2016 -2022 Founder of the CX and Brand Banking Benchmarks @
2015 -2016 Global Industry Head -- Financial Services @
2011 -2015 US Head of Customer Experience Practice @
2000 -2010 Global Head of Financial Services Research @
1998 -2000 Director @
1995 -1998 Senior Consultant @
Bruce Paul Education
University of California, Berkeley
BA (Political Economy, Asian Studies)
The Chinese University of Hong Kong
Yale-in-China Center, Advanced Postgraduate Diploma (Cantonese)
Fulbright Program, US Department of State
Fulbright (China)
Bruce Paul Skills
Customer Insight
Financial Services
Customer Experience Management
Customer Experience
Strategy
Voice of the Customer
Market Research
Banking
Strategic Planning
Business Strategy
Customer Segmentation Strategy
Marketing
Project Management
Management Consulting
Client Development
Marketing Research
Marketing Strategy
Segmentation
Leadership
Competitive Analysis
Data Analysis
Global Strategy
FMCG
Brand Equity
Quantitative Research
Business Development
New Business Development
Qualtrics
Team Leadership
Community Banks
Credit Unions
Bruce Paul Summary
Bruce Paul, based in New York, NY, US, is currently a Founder and CEO at Donor Pool Builder. Bruce Paul brings experience from previous roles at Rivel Banking Research, Qualtrics, Greenwich Associates and The Nielsen Company. Bruce Paul holds a BA in Political Economy, Asian Studies @ University of California, Berkeley. With a robust skill set that includes Customer Insight, Financial Services, Customer Experience Management, Customer Experience, Strategy and more. Bruce Paul has 2 emails on RocketReach.
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