Health Insurance Agent @ (September 2022 - June 2023)
Customer Service and Sales Support @ (August 2021 - September 2022)
Tier 2 Retail Service and Sales Representative @ (August 2021 - September 2022)
P and C Agent and Service Rep @ (October 2014 - August 2015)
Brook Pierce Education
Grand Canyon University
Bachelor of Science
2011-2015
Brook Pierce Skills
Accounts Payable & Receivable
Administration
Adobe Creative Suite
Advising Clients
Agent Recruitment
Annual Returns
Appointment Scheduling
CRM Databases
Calendaring
Cancellations
Care Coordination
Client Presentation
Client Profiles
Client Relations
Client Services
Communication
Compassion
Conflict Resolution
Contact Centers
Continuous Monitoring
Coordinating Activities
Counselor Training
Creativity and Innovation
Credit Underwriting
Critical Thinking
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Operations
Customer Service Representatives
Customer Support
Data Entry
Deal Closure
Digital Signatures
Document Preparation
E-payments
Easily Adaptable
Email
Endorsements
Exploration and Production (E&P)
Full-Charge Bookkeeping
Full-Cost Accounting
Helping Clients Succeed
High-growth
How-to
Inbound Sales
Industry standards
Insurance
Interpersonal Skills
Leadership Development
Life & Health Licenses
Long-Term Business Relationships
Make/Buy Decisions
Marketing
Measurement Systems
Medical Billing
Microsoft Office
Modifications
Multi-task & Handle High-volume Workloads
Needs Analysis
Needs Assessment
Office Cleaning
Patient Rights
Payment Card Processing
Payment Systems
Personal Auto
Persuasive Presentations
Phone Etiquette
Policy Review
Prepayment Processing
Product Knowledge
Referrals
Renewal Retention
Renewals
Report Preparation
Satisfied Clients
Self-regulation
Separately Managed Accounts
Setting Appointments
Setting up businesses
Setting up new businesses
Simplifying the Complex
Soft Skills
Standardized Testing
Statistical Sampling
Training
Training and Development (HR)
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Work Very Well with Others
benefits review review and plan preesentation
Brook Pierce Summary
Brook Pierce, based in Cocoa, FL, US, is currently a Project Specific Service Agent at TTEC. Brook Pierce brings experience from previous roles at SENIOR INSURANCE SERVICES, e-TeleQuote Insurance Inc. and Home Shopping Network. Brook Pierce holds a 2011 - 2015 Bachelor of Science @ Grand Canyon University. With a robust skill set that includes Accounts Payable & Receivable, Administration, Adobe Creative Suite, Advising Clients, Agent Recruitment and more. Brook Pierce has 1 emails and 1 mobile phone numbers on RocketReach.
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