Brian Walston Email & Phone Number
Manager of Capacity Planning @ AvidXchange, Inc.
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Brian Walston Location
- Charlotte, NC, US
Brian Walston Work
- Manager of Capacity Planning @ (October 2023 - Present)
- Senior Capacity Planning Analyst @ (March 2017 - September 2023)
- Senior Workforce Manager @ (March 2012 - March 2017)
- Manager, Contact Center Quality Control @ Global Compliance (October 2005 - March 2012)
- Contact Center Supervisor @ Global Compliance (October 2003 - October 2005)
- Training and Development Coordinator @ Global Compliance (January 2002 - October 2003)
Brian Walston Education
- Appalachian State University
Bachelor of Science (B.S.) (Communication and Media Studies)
1997-1999
Brian Walston Skills
- Analytical Skills
- Aspect
- Avaya Aura
- Budgeting
- Business Reviews
- Call Flow
- Call Routing
- Capacity Planning
- Coaching
- Communication
- Contact Center Management
- Contact Center Operations
- Contact Center Optimization
- Contact Center Technology
- Contact Centers
- Creative Problem Solving
- Customer Experience
- Customer Service
- Data Analysis
- Demand Planning
- Financial Performance
- Forecasting
- Interactive Voice Response (IVR)
- Key Metrics
- Key Performance Indicators
- Leadership
- Management
- Microsoft Excel
- Performance Metrics
- Pivot Tables
- Problem Solving
- Process Improvement
- Process Transformation
- Project Management
- RTA
- Relationship Building
- Reporting & Analysis
- Resolving Issues
- Resource Allocation
- Salesforce.com
- Service Levels
- Team Building
- Team Leadership
- Training & Development
- Trend Analysis
- Vendor Management
- Workforce Management
- Workforce Performance
- Workforce Planning
- eWFM
- Strategic Planning
- Reporting and Analysis
- JavaScript
- Quality Assurance
- Microsoft Word
Brian Walston Summary
- Brian Walston, based in Charlotte, NC, US, is currently a Manager of Capacity Planning at AvidXchange, Inc.. Brian Walston brings experience from previous roles at AvidXchange, Inc., NAVEX Global and Global Compliance. Brian Walston holds a 1997 - 1999 Bachelor of Science (B.S.) in Communication and Media Studies @ Appalachian State University. With a robust skill set that includes Analytical Skills, Aspect, Avaya Aura, Budgeting, Business Reviews and more. Brian Walston has 1 emails and 3 mobile phone numbers on RocketReach.
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