Erica Smith Email
Vice President of Customer Success @ AvidXchange, Inc.
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Erica Smith Location
- Charlotte, NC, US
Erica Smith Work
- Vice President of Customer Success @ (September 2026 - Present)
- Founder and CEO @ (April 2024 - Present)
- Executive Member @ (April 2023 - Present)
- Vice President of Customer Success @ (January 2025 - September 2026)
- VP, Head of Sales SMB @ (January 2023 - April 2024)
- VP, Head of Global Enterprise Customers (Americas) @ (August 2021 - January 2023)
- Board Member @ (April 2014 - June 2022)
- Director, Head of Global Enterprise Financial Services @ (January 2019 - August 2021)
- Global Chair, Women at Gartner Employee Resource Group @ (August 2018 - January 2021)
- Client Executive, High Tech Global Enterprise @ (January 2017 - December 2018)
- Senior Account Executive, CIO Advisory Large Enterprise @ (January 2014 - December 2016)
- Senior Account Executive - Global Enterprise Customers @ (June 2005 - December 2013)
Erica Smith Education
- Isenberg School of Management, UMass Amherst
Bachelor of Science (BS) (Mark H. McCormack Department of Sport Management)
Erica Smith Skills
- Account Management
- Artificial Intelligence (AI)
- Business Development
- Business Strategy
- Change Management
- Chief of Staff
- Churn Reduction
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Customer Retention
- Customer Success
- Enterprise SaaS
- Forecasting
- Go-to-market Strategy
- Gross Revenue Retention (GRR)
- Land and Expand
- Machine Learning
- Negotiation
- Net Revenue Retention (NRR)
- New Business Development
- Product Adoption
- Profitable Growth
- Program Management
- Public Speaking
- Revenue Generation
- Revenue Operations
- SaaS
- Sales
- Sales Operations
- Salesforce.com
- Solution Selling
- Strategic Partnerships
- Strategic Planning
- Strategy
Erica Smith Summary
- Erica Smith, based in Charlotte, NC, US, is currently a Vice President of Customer Success at AvidXchange, Inc.. Erica Smith brings experience from previous roles at Papilio Consulting Group, Pavilion, Anaplan and Block. Erica Smith holds a Bachelor of Science (BS) in Mark H. McCormack Department of Sport Management @ Isenberg School of Management, UMass Amherst. With a robust skill set that includes Account Management, Artificial Intelligence (AI), Business Development, Business Strategy, Change Management and more. Erica Smith has 1 emails on RocketReach.
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