Operations Manager, Online Chat and Messaging @ (July 2019 - September 2020)
Operations Manager, Financial Services Call Center and Claims Processing @ (January 2015 - July 2019)
Operations Manager and Federal Site Lead, Army Enterprise Service Desk @ Dell Services Federal Government, Inc. (November 2000 - January 2015)
Manager, End User Services and Global Service Desk @ (November 2000 - October 2011)
Brian Vickers Education
MTSU
Brian Vickers Skills
Business Analysis
Business Process Improvement
Call Center
Call Centers
Contact Centers
Cross-functional Team Leadership
Disaster Recovery
IT Service Management
ITIL
Management
Process Improvement
Program Management
Project Management
Service Delivery
Team Building
Team Leadership
Technical Support
Vendor Management
Service Desk
Army
Operations
Microsoft Office
Microsoft Word
Cross Functional Team Leadership
Brian Vickers Summary
Brian Vickers, based in Nashville, TN, US, is currently a Quantitative Analytics Manager at Asurion. Brian Vickers brings experience from previous roles at Asurion and Dell Services Federal Government, Inc.. Brian Vickers holds a MTSU. With a robust skill set that includes Business Analysis, Business Process Improvement, Call Center, Call Centers, Contact Centers and more. Brian Vickers has 1 emails and 2 mobile phone numbers on RocketReach.
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