Brian McPhail Email & Phone Number
Group Chief Operating Officer @ The Sovereign Group
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Brian McPhail Location
- Manchester, England, GB
Brian McPhail Work
- 2023 -now Group Chief Operating Officer @
- 2021 -2023 Managing Director (Interim) @
- 2020 -2021 Director Of Operations (Interim) @
- 2018 -2019 Chief Operating Officer (Interim) @
- 2018 -2018 Interim Operations and Change Director @
- 2017 -2017 Interim Operations Director @
- 2007 -2017 Customer Services Director @
- 2007 -2011 Director @ Financial Industry Group
- 2005 -2006 Service Delivery Director @
- 2001 -2005 Head of Customer Services @ Windsor Life Assurance
- 1998 -2001 Customer Services Manager @
- 1989 -1998 Customer Services Manager @
Brian McPhail Education
- University of Central Lancashire
BA (Business Studies)
1992-1995 - The Lakes School, Windermere, Cumbria 1982-1987
Brian McPhail Skills
- Outsourcing
- Business Process Re-engineering
- Strategic Transformation
- Pensions
- Business Transformation
- BPO
- Business Process Improvement
- Stakeholder Management
- Shared Services
- Change Management
- Performance Management
- Service Delivery
- Process Improvement
- Business Analysis
- Program Management
- Offshoring
- Governance
- Business Process
- Risk Management
- Operations Management
- Leadership
- Customer Experience
- Customer Relationship Management Crm
- Consulting
- Restructuring
- Public Speaking
- Employee Engagement
- Insurance
- Business Process Re Engineering
- Team Management
- Financial Services
- Strategy
- Microsoft Excel
- Customer Service
- Business Strategy
- Management
- Coaching
- Project Delivery
- Culture Change
- Strategic Planning
- Training
- Microsoft Office
- Customer Relationship Management
Brian McPhail Summary
- Brian McPhail, based in Manchester, England, GB, is currently a Group Chief Operating Officer at The Sovereign Group. Brian McPhail brings experience from previous roles at The Sovereign Group, James Hay Partnership, NOW: Pensions and Furness Building Society. Brian McPhail holds a 1992 - 1995 BA in Business Studies @ University of Central Lancashire. With a robust skill set that includes Outsourcing, Business Process Re-engineering, Strategic Transformation, Pensions, Business Transformation and more. Brian McPhail has 2 emails on RocketReach.
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