Brian Hickson Email & Phone Number
Service Order Manager @ Rohde & Schwarz
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Brian Hickson Location
- Towson, MD, US
Brian Hickson Work
- Service Order Manager @ (October 2025 - Present)
- Director Customer Care @ (June 2021 - February 2025)
- Sr Manager, Customer Care Center @ (September 2018 - June 2021)
- Enrollment Manager @ (January 2018 - September 2018)
- Sr Manager Customer Sevice @ (September 2007 - August 2017)
Brian Hickson Education
- Towson University
Bachelor of Science - BS (ENGLISH LANGUAGE AND LITERATURE/LETTERS)
1996-2001 - Our Lady of Good Counsel High School 1992-1996
Brian Hickson Skills
- Analytical Skills
- Benchmarking
- Business Process Improvement
- Change Management
- Coaching
- Conflict Resolution
- Contact Centers
- Cross-functional Team Leadership
- Cross-team Collaboration
- Customer Experience
- Customer Experience Management
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service Operations
- Customer Support
- Effective collaborating cross functionally.
- Employee Evaluation
- Excellent written and verbal communication skills.
- Exceptional time management.
- In-depth knowledge of Customer service KPI’s and NPS.
- Infor Enterprise Resource Planning (ERP)
- Key Performance Indicators
- Leadership
- Microsoft Excel
- Microsoft Office
- Operations Management
- Organized and detail-oriented.
- People Management
- Performance Management
- Performance Metrics
- Presentations
- Problem Solving
- Process Improvement
- Resolving Issues
- Resource Planning
- Retention Strategies
- Root Cause
- Service Focused
- Service Levels
- Service Quality
- Service-Level Agreements (SLA)
- Strategic Planning
- Strategic Thinking
- Team Building
- Team Leadership
- Team Management
- Team Performance
- Team management, coaching and leadership.
- Teamwork
- Thinking Skills
- Workforce Management
Brian Hickson Summary
- Brian Hickson, based in Towson, MD, US, is currently a Service Order Manager at Rohde & Schwarz. Brian Hickson brings experience from previous roles at Total Wine & More, Laureate International Universities and Under Armour. Brian Hickson holds a 1996 - 2001 Bachelor of Science - BS in ENGLISH LANGUAGE AND LITERATURE/LETTERS @ Towson University. With a robust skill set that includes Analytical Skills, Benchmarking, Business Process Improvement, Change Management, Coaching and more. Brian Hickson has 6 emails and 2 mobile phone numbers on RocketReach.
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