Brian Fitzpatrick Location
Ireland
Brian Fitzpatrick Work
- 2021 - now Chief Strategy Officer (CSO) @ evcoms
- 2020 - 2021 Head of WFO Strategy @ evcoms
- 2007 - 2020 Avaya and Verint WFO Specialist @ Capstone Intelligent Solutions Limited
- 2000 - 2007 Verint WFO Specialist @ Calyx Group PLC
- 1999 - 2000 Y2K Officer @ Calyx Group PLC
- 1999 - 1999 Project Team Leader @ ITG Group
Brian Fitzpatrick Education
- Avaya University
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance (ACSS - 3316x)
2020 - 2020 - Veint Training
V15.2 Interactions QM & Player Support
2018 - 2018 - Verint Training
V15.2 Core Support Concepts
2018 - 2018
- Verint Training
WFO V15.1 Installation and Configuration
2015 - 2015 - Verint Training
Quality Monitoring
2014 - 2014 - Verint Training
Framework Applications
2014 - 2014 - Avaya University
Avaya Aura® Communication Manager and Communication Manager Messaging – Embedded (R6.X) (ACIS - 6002)
2013 - 2013 - Verint Training
Workforce Management
2013 - 2013 - Verint Training
Desktop & Process Analytics (Installation and Configuration)
2013 - 2013 - Verint Training
Advanced Desktop & Process Analytics Administration
2013 - 2013
Brian Fitzpatrick Skills
- Quality Monitoring
- Workforce Optimization
- Call Center
- VoIP
- Avaya Products
- Avaya
- Networking
- Self Service
- Telecommunications
- CTI
Brian Fitzpatrick Summary
Brian Fitzpatrick, based in Ireland, is currently a Chief Strategy Officer (CSO) at evcoms. Brian Fitzpatrick brings experience from previous roles at evcoms, Capstone Intelligent Solutions Limited and Calyx Group PLC. Brian Fitzpatrick holds a 2020 - 2020 Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance in ACSS - 3316x @ Avaya University. With a robust skill set that includes Quality Monitoring, Workforce Optimization, Call Center, VoIP, Avaya Products and more. Brian Fitzpatrick has 3 emails and 1 mobile phone numbers on RocketReach.
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Top evcoms Employees
-
Mark Evans
Chief Executive Officer at evcoms
Baltinglass, WW, IE3 -
2
-
Rohan Newton
Head of Sales at evcoms
United Kingdom21 -
Richard Brown
Account Manager at evcoms
London, England, GB22 -
Tracie Newton
Customer Success Manager at evcoms
Stirling, GB1 -
2
-
Ilham Naqvi
WFO Engineer at evcoms
Dublin, IE1
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