Brian Fitzpatrick Email & Phone Number
Chief Strategy Officer (CSO) @ evcoms
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Brian Fitzpatrick Location
- Ireland
Brian Fitzpatrick Work
- 2021 -now Chief Strategy Officer (CSO) @
- 2020 -2021 Head of WFO Strategy @
- 2007 -2020 Avaya and Verint WFO Specialist @
- 2000 -2007 Verint WFO Specialist @ Calyx Group PLC
- 1999 -2000 Y2K Officer @ Calyx Group PLC
- 1999 -1999 Project Team Leader @ ITG Group
Brian Fitzpatrick Education
- Avaya University
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance (ACSS - 3316x)
2020-2020 - Veint Training
V15.2 Interactions QM & Player Support
2018-2018 - Verint Training
V15.2 Core Support Concepts
2018-2018 - Verint Training
WFO V15.1 Installation and Configuration
2015-2015 - Verint Training
Quality Monitoring
2014-2014 - Verint Training
Framework Applications
2014-2014 - Avaya University
Avaya Aura® Communication Manager and Communication Manager Messaging – Embedded (R6.X) (ACIS - 6002)
2013-2013 - Verint Training
Workforce Management
2013-2013 - Verint Training
Desktop & Process Analytics (Installation and Configuration)
2013-2013 - Verint Training
Advanced Desktop & Process Analytics Administration
2013-2013 - Avaya University
Avaya Contact Recording & Quality Monitoring (ACSS -3306) (ACSS - 3306)
2012-2012 - Dublin Institute of Technology
Bachelor of Technology (B.Tech.) (Mathematics and Computer Science)
2004-2008 - Microsoft
NT Server (MCP - )
2002-2002 - Microsoft
NT Workstation (MCP )
2002-2002 - Eyretel Global Training
Eyretel Certified Engineer
2002-2002 - CompTIA
CompTIA's Network+ Certification (Network+ Certification)
2001-2001 - CompTIA
CompTIA's A+ Certification (A+ Certification)
2000-2000
Brian Fitzpatrick Skills
- Quality Monitoring
- Workforce Optimization
- Call Center
- VoIP
- Avaya Products
- Avaya
- Networking
- Self Service
- Telecommunications
- CTI
- IP
- Speech Analytics
- Witness
- Workforce Management
- SIP
- Red Hat Linux
- Call Logging
- Video
- IVR
- Visual Basic
- Screen Recording
- PBX
- Contact Centers
- TDM
- Managed Services
- Compliance Voice And Screen Recording
- Telephony
- Avaya Technologies
- Verint
- Call Recording
- Acr
- Voice Recording
- Optimising
- SQL
- Mobile Device Recording
- Optimization
- Quality Control
- CompTIA
- Cscm
- Mobile Devices
- Call Centers
- Microsoft
- Wfo
- Unified Communications
- Eyretel
- Integration
- Recording
- Apple
Brian Fitzpatrick Summary
- Brian Fitzpatrick, based in Ireland, is currently a Chief Strategy Officer (CSO) at evcoms. Brian Fitzpatrick brings experience from previous roles at evcoms, Capstone Intelligent Solutions Limited and Calyx Group PLC. Brian Fitzpatrick holds a 2020 - 2020 Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance in ACSS - 3316x @ Avaya University. With a robust skill set that includes Quality Monitoring, Workforce Optimization, Call Center, VoIP, Avaya Products and more. Brian Fitzpatrick has 3 emails and 1 mobile phone numbers on RocketReach.
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