Brian Chang Email & Phone Number
Director, Service Operations @ Thumbtack
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Brian Chang Location
- California, United States
Brian Chang Work
- Director, Service Operations @ (April 2025 - Present)
- Director of Experience, Community Support @ (June 2022 - May 2024)
- Head of Service Management, Community Support @ (July 2020 - June 2022)
- Senior Manager, Community Support PMO @ (July 2017 - July 2020)
- Manager, Customer Experience Systems and Tools @ (June 2015 - July 2017)
- Manager, Consumer Operations @ (December 2011 - June 2015)
- Product Operations Manager, Digital Content and Commerce @ (August 2010 - December 2011)
- Product Operations Manager, Google News @ (September 2008 - August 2010)
- Operations Supervisor, Google Book Search @ (April 2006 - September 2008)
Brian Chang Education
- University of California, Berkeley, Haas School of Business
MBA (Operations and Organizational Behavior)
- Washington University in St. Louis
BS (Mechanical Engineering)
- The Lawrenceville School
Brian Chang Skills
- Cross-functional Team Leadership
- Operations Management
- E-commerce
- Process Improvement
- Customer Relations
- Team Management
- Vendor Management
- Management
- Sales Operations
- Product Management
- Leadership
- Strategy
- Marketing Strategy
- Project Management
- Customer Service
- Start-ups
- Analytics
- Product Development
- Consumer Insight
- Business Strategy
- Quality Assurance
- CRM
- Business Process Improvement
- Customer Relationship Management (CRM)
- Content Digitization
- Cross-Functional Leadership
- Cross-functional Coordination
- Cross-team Collaboration
- Customer Experience
- Customer Experience Design
- Data-Driven Strategy
- Digital Content Management
- Hardware Sales and Support
- New Product Launch
- Operational Excellence
- Operational Strategy
- Organizational Transformation
- Partner Management
- Partner Mangement
- Partner Relationship Management
- Product Operations
- Production Operation
- Program Management Leadership
- Self-Service Innovation
- Service Model Design
- Service Transformation
- Strategic Planning
- Strategic Program Management
- Systems Integration
- Technology Roadmapping
- Marketing
- Hospitality
- Sales
- Start Ups
- Software Development
- Operations
- E Commerce
- Cross Functional Team Leadership
- eCommerce
- Development
- Customer Relationship Management Crm
- Customer Relationship Management
Brian Chang Summary
- Brian Chang, based in California, United States, is currently a Director, Service Operations at Thumbtack. Brian Chang brings experience from previous roles at Airbnb. Brian Chang holds a MBA in Operations and Organizational Behavior @ University of California, Berkeley, Haas School of Business. With a robust skill set that includes Cross-functional Team Leadership, Operations Management, E-commerce, Process Improvement, Customer Relations and more. Brian Chang has 2 emails and 3 mobile phone numbers on RocketReach.
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