Bret Collins Email & Phone Number
Lead Consultant @ Your Leadership Matters
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Bret Collins Location
- Kansas City, MO, US
Bret Collins Work
- Lead Consultant @ (January 2026 - Present)
- Vice President Contact Center Optimization @ Call Center Training Solutions (June 2016 - April 2026)
- Senior Director, Dispute Investigations @ (June 2021 - August 2023)
- Director, Client Support and Fraud @ EML Payments (November 2018 - June 2021)
- Hub Director @ (October 2016 - November 2018)
- Vice President, Group Operations Manager @ (March 2014 - June 2016)
- Senior Vice President, Director Contact Center Operations @ (July 2011 - March 2014)
- Director Member Choice Center @ (March 2010 - July 2011)
- Operations Project Manager @ (May 2009 - March 2010)
- Director, eCare Global Contact Center Operations @ (January 1997 - November 2008)
- Area Sales Manager @ (June 1993 - December 1996)
Bret Collins Education
- University of Missouri-Columbia
BA (Political Science)
1982-1986
Bret Collins Skills
- B2B
- BPO
- Banking
- Budgeting
- Business Process
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Call Center
- Call Centers
- Change Management
- Client Relations
- Coaching
- Consultative Selling
- Consulting
- Contact Center Management
- Contact Centers
- Contract Negotiation
- Contract Negotiations
- Cross-functional Team Leadership
- Customer Experience
- Customer Relations
- Customer Retention
- Customer Satisfaction
- Customer Service
- Data Analysis
- Dispute Resolution
- Employee Engagement
- Employee Relations
- Executive Management
- Expense Control
- Forecasting
- Hiring
- Leadership
- Leadership Development
- Management
- Mentoring
- Operations Management
- Outsourcing
- P&L
- Performance Management
- Problem Solving
- Process Improvement
- Program Management
- Quality Assurance
- Sales
- Sales Management
- Sales Operations
- Sales Support
- Six Sigma
- Strategic Planning
- Strategy
- Team Building
- Time Management
- Vendor Management
- Vendor Relations
- Workforce Management
- Mobility
- Public Speaking
- Telecommunications
- Team Leadership
- Solutions
- Telemarketing
- Business Process Outsourcing Bpo
- Cross Functional Team Leadership
- Training
- Project Planning
- Project Management
- Pharmacy
- Technician
- Research
- CRM
- Business Process Outsourcing
Bret Collins Summary
- Bret Collins, based in Kansas City, MO, US, is currently a Lead Consultant at Your Leadership Matters. Bret Collins brings experience from previous roles at Call Center Training Solutions, Green Dot Corporation, EML Payments and TriWest Healthcare Alliance. Bret Collins holds a 1982 - 1986 BA in Political Science @ University of Missouri-Columbia. With a robust skill set that includes B2B, BPO, Banking, Budgeting, Business Process and more. Bret Collins has 1 emails and 1 mobile phone numbers on RocketReach.
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