Bret Collins Email & Phone Number
Lead Consultant @ Your Leadership Matters
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Bret Collins Location
- Kansas City, MO, US
Bret Collins Work
- 2026 -now Lead Consultant @
- 2016 -2026 Vice President Contact Center Optimization @ Call Center Training Solutions
- 2021 -2023 Senior Director, Dispute Investigations @
- 2018 -2021 Director, Client Support and Fraud @ EML Payments
- 2016 -2018 Hub Director @
- 2014 -2016 Vice President, Group Operations Manager @
- 2011 -2014 Senior Vice President, Director Contact Center Operations @
- 2010 -2011 Director Member Choice Center @
- 2009 -2010 Operations Project Manager @
- 1997 -2008 Director, eCare Global Contact Center Operations @
- 1993 -1996 Area Sales Manager @
Bret Collins Education
- University of Missouri-Columbia
BA (Political Science)
1982-1986
Bret Collins Skills
- Vendor Management
- Cross-functional Team Leadership
- Process Improvement
- Call Centers
- Leadership
- Management
- Outsourcing
- Strategy
- Customer Satisfaction
- Change Management
- Performance Management
- Customer Service
- Program Management
- Call Center
- Executive Management
- Customer Retention
- Team Building
- Strategic Planning
- Customer Experience
- Sales
- Leadership Development
- Forecasting
- Operations Management
- Coaching
- Sales Operations
- Workforce Management
- Business Process
- Employee Engagement
- Six Sigma
- Contract Negotiation
- Employee Relations
- Hiring
- Sales Management
- Quality Assurance
- BPO
- P&L
- Data Analysis
- Contract Negotiations
- Consultative Selling
- Vendor Relations
- Customer Relations
- Sales Support
- B2B
- Expense Control
- Budgeting
- Problem Solving
- Mentoring
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Contact Centers
- Mobility
- Public Speaking
- Telecommunications
- Team Leadership
- Solutions
- Telemarketing
- Business Process Outsourcing Bpo
- Cross Functional Team Leadership
- Training
- Project Planning
- Project Management
- Pharmacy
- Technician
- Research
- CRM
- Business Process Outsourcing
Bret Collins Summary
- Bret Collins, based in Kansas City, MO, US, is currently a Lead Consultant at Your Leadership Matters. Bret Collins brings experience from previous roles at Call Center Training Solutions, Green Dot Corporation, EML Payments and TriWest Healthcare Alliance. Bret Collins holds a 1982 - 1986 BA in Political Science @ University of Missouri-Columbia. With a robust skill set that includes Vendor Management, Cross-functional Team Leadership, Process Improvement, Call Centers, Leadership and more. Bret Collins has 1 emails and 1 mobile phone numbers on RocketReach.
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