2017 -2018 Client Service Delivery Group Manager @
2015 -2017 Recovery Manager @
2014 -2015 Senior Operations Manager (Contract) @
2008 -2013 Claims Operations Manager @
2002 -2008 Team Leader @
Brendan Bailey Education
Burnley Technology College 1985-1987
St Theodores RC High School 1980-1985
Brendan Bailey Skills
Insurance
General Insurance
Stakeholder Management
Call Center
Risk Management
Change Management
Process Improvement
Customer Experience
Business Process Improvement
Performance Management
Call Centers
Leadership
Team Management
Relationship Management
Project Planning
Management
Operations Management
Outsourcing
Vendor Management
Project Delivery
Business Process
Service Delivery
CRM
Business Transformation
Customer Retention
Team Leadership
Customer Satisfaction
Contact Centers
Customer Service
Brendan Bailey Summary
Brendan Bailey, based in Manchester, GB, is currently a Motor Claims Business Leader at esure Group. Brendan Bailey brings experience from previous roles at esure, BNY Mellon, EDAM Group and Capita. Brendan Bailey holds a 1985 - 1987 Burnley Technology College. With a robust skill set that includes Insurance, General Insurance, Stakeholder Management, Call Center, Risk Management and more. Brendan Bailey has 2 emails on RocketReach.
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