Brad Filbert Email & Phone Number
Chief Retail Officer @ VyStar Credit Union
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Brad Filbert Location
- Florida, United States
Brad Filbert Work
- 2023 -now Chief Retail Officer @
- 2022 -now SVP of Retail Banking (Branch and Contact Center) @
- 2021 -2022 SVP of Enterprise Contact Centers @
- 2020 -2021 Vice President of Enterprise Contact Centers @
- 2017 -2020 SVP of Global WFM and Robotic Process Automation @
- 2015 -2017 Global Workforce Management Director @
- 2014 -2015 Vice President of Global Workforce Management @
- 2012 -2014 Vice President of Customer Service Operations @
- 2010 -2012 Senior Director of Customer Service @
- 2009 -2010 Multi-Site Manager of Workforce Management and Reporting @
- 2008 -2009 Director of Workforce Planning @ United Healthcare Medicare Solutions
- 2004 -2008 Multi-site Senior Manager of Workforce Management @
- 2001 -2004 Workforce Management Supervisor @
Brad Filbert Education
- Sterling College
(Business Administration)
1993-1996
Brad Filbert Skills
- Dispute Resolution
- Performance Measurement
- Metric Management
- Client Relations
- Business Metrics
- Stakeholder Management
- Simplification
- Capital Expenditures
- Capacity Utilization
- Organizational Vision
- Capacity Planning
- Contract Negotiation
- Vendor Management
- Workforce Management
- Business Continuity
- Project Management
- Continuous Improvement
- Account Management
- Analysis
- Analytics
- Budgets
- Business Analysis
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Data Analysis
- Forecasting
- Leadership
- Management
- Marketing
- Operations Management
- Outsourcing
- P&L Management
- Performance Management
- Process Improvement
- Process Scheduler
- Product Management
- Program Management
- Project Planning
- Quality Assurance
- Retail
- SaaS
- Sales
- Salesforce.com
- Service Delivery
- Six Sigma
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Microsoft Office
- Engineering
- Cross Functional Team Leadership
Brad Filbert Summary
- Brad Filbert, based in Florida, United States, is currently a Chief Retail Officer at VyStar Credit Union. Brad Filbert brings experience from previous roles at VyStar Credit Union and The Results Companies. Brad Filbert holds a 1993 - 1996 Sterling College. With a robust skill set that includes Dispute Resolution, Performance Measurement, Metric Management, Client Relations, Business Metrics and more. Brad Filbert has 3 emails and 3 mobile phone numbers on RocketReach.
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