Brad Filbert Email & Phone Number
Chief Retail Officer @ VyStar Credit Union
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Brad Filbert Location
- Florida, United States
Brad Filbert Work
- Chief Retail Officer @ (September 2023 - Present)
- SVP of Retail Banking (Branch and Contact Center) @ (May 2022 - Present)
- SVP of Enterprise Contact Centers @ (July 2021 - May 2022)
- Vice President of Enterprise Contact Centers @ (February 2020 - July 2021)
- SVP of Global WFM and Robotic Process Automation @ (January 2017 - January 2020)
- Global Workforce Management Director @ (January 2015 - January 2017)
- Vice President of Global Workforce Management @ (January 2014 - January 2015)
- Vice President of Customer Service Operations @ (January 2012 - June 2014)
- Senior Director of Customer Service @ (January 2010 - January 2012)
- Multi-Site Manager of Workforce Management and Reporting @ (January 2009 - January 2010)
- Director of Workforce Planning @ United Healthcare Medicare Solutions (January 2008 - January 2009)
- Multi-site Senior Manager of Workforce Management @ (January 2004 - January 2008)
- Workforce Management Supervisor @ (January 2001 - January 2004)
Brad Filbert Education
- Sterling College
(Business Administration)
1993-1996
Brad Filbert Skills
- Dispute Resolution
- Performance Measurement
- Metric Management
- Client Relations
- Business Metrics
- Stakeholder Management
- Simplification
- Capital Expenditures
- Capacity Utilization
- Organizational Vision
- Capacity Planning
- Contract Negotiation
- Vendor Management
- Workforce Management
- Business Continuity
- Project Management
- Continuous Improvement
- Account Management
- Analysis
- Analytics
- Budgets
- Business Analysis
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Data Analysis
- Forecasting
- Leadership
- Management
- Marketing
- Operations Management
- Outsourcing
- P&L Management
- Performance Management
- Process Improvement
- Process Scheduler
- Product Management
- Program Management
- Project Planning
- Quality Assurance
- Retail
- SaaS
- Sales
- Salesforce.com
- Service Delivery
- Six Sigma
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Microsoft Office
- Engineering
- Cross Functional Team Leadership
Brad Filbert Summary
- Brad Filbert, based in Florida, United States, is currently a Chief Retail Officer at VyStar Credit Union. Brad Filbert brings experience from previous roles at VyStar Credit Union and The Results Companies. Brad Filbert holds a 1993 - 1996 Sterling College. With a robust skill set that includes Dispute Resolution, Performance Measurement, Metric Management, Client Relations, Business Metrics and more. Brad Filbert has 3 emails and 3 mobile phone numbers on RocketReach.
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