Chief Customer Officer @ (March 2022 - March 2023)
Vice President, Head of US Customer Success @ (February 2021 - March 2022)
Vice President, Head of International Customer Success @ (December 2019 - February 2021)
Vice President, Global Customer Support @ (March 2017 - December 2019)
Vice President, International Customer Operations @ (June 2013 - February 2017)
Previous Work History @ (February 1993 - June 2013)
Brad Cooper Education
Texas A&M University
Master's degree (College of Engineering, Industrial Distribution)
University of San Diego
Masters Certificate (Supply Chain Management)
Park University
Bachelor of Science - BS (Business Management)
Brad Cooper Skills
Business Development
Business Process Improvement
CRM
Call Center
Call Centers
Channel Partners
Consultative Sales
Contact Centers
Continuous Improvement
Culture Development
Customer Experience
Customer Lifecycle Management
Customer On-Boarding & Implementation
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer, Partner, & Supplier Development
Customer-Focused Selling
Excellent Verbal & Written Communication
Financial Results
Forecasting
Implementation
Leadership
Leadership Development
Long-Term Client Partnerships
Mentoring
Networking & Relationship Building
Operations Management
Organizational Leadership
Outsourcing
P&L Management
Partner Management
Process Improvement
Process Improvements
Product Management
Program Management
Project Forecasting
Project Management
Project Planning
Quality Assurance
Retail
Sales Management
Sales Operations
Sales Support
Start-ups
Strategic Planning
Strategic Thought Leadership & Tactics
Strategy
Talent Development
Team Leadership
Team Leadership & Development
Team Management
Time Management
Vendor Management
Voice of the Customer Leadership
Brad Cooper Summary
Brad Cooper, based in Austin, TX, US, is currently a Limited Partner at GTMfund. Brad Cooper brings experience from previous roles at Vandegrift High School, ROLLER, Billd and BentoBox. Brad Cooper holds a Master's degree in College of Engineering, Industrial Distribution @ Texas A&M University. With a robust skill set that includes Business Development , Business Process Improvement, CRM, Call Center, Call Centers and more. Brad Cooper has 3 emails and 5 mobile phone numbers on RocketReach.
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