2024 -2025 Head of Intake (sales) and Customer Service @
2022 -2024 Director Customer Service Experience @
2017 -2022 Sr. Mgr., Liaison to Call Centers @ Charter Communications
2017 -2017 Call Center Sales Operations Program Director @ AOL - go90 - Social Media (a division of Verizon)
2014 -2017 Call Center and Sales Director @ Verizon - go90 - Social Media
2013 -2014 Senior Corporate Manager, National Sales - OnCue @
2010 -2012 Vendor Manager @
2009 -2010 Telesales Regional Campaign Manager @
2008 -2009 VP of Contact Center Operations @ eCreek Solutions Group - BPO
2008 -2008 VP, Director of Contact Center Operations @ JPMorgan RPS
2006 -2008 Director of Global Operations @
1998 -2005 Director of Call Center Operations @
Bobby Hernandez Education
University of Denver
(International Business, International Business)
Bobby Hernandez Skills
Management
Call Centers
Call Center
Start-ups
Telecommunications
Marketing Strategy
Six Sigma
Vendor Management
CRM
Customer Satisfaction
Customer Experience
Cross-functional Team Leadership
Process Improvement
Operations Management
Team Leadership
Performance Management
Workforce Management
Sales
Strategic Planning
Program Management
Team Building
Leadership
Business Process Improvement
Customer Retention
Sales Management
Coaching
Training
Account Management
Analysis
Sales Operations
Change Management
Salesforce.com
Business Strategy
Broadband
Project Management
Strategic Partnerships
Forecasting
Team Management
Product Management
VoIP
Strategy
Customer Service
B2B
Outsourcing
gamification
Employee Training
Customer Relationship Management Crm
Cross Functional Team
Start Ups
Contact Centers
Business Process
Cross Functional Team Leadership
Customer Relationship Management
Bobby Hernandez Summary
Bobby Hernandez, based in Denver, CO, US, is currently a Head of Sales and Customer Service at 1ST CLASS MEDICAL INC. Bobby Hernandez brings experience from previous roles at The Wilhite Law Firm, EverDriven, Charter Communications and AOL - go90 - Social Media (a division of Verizon). Bobby Hernandez holds a University of Denver. With a robust skill set that includes Management, Call Centers, Call Center, Start-ups, Telecommunications and more. Bobby Hernandez has 1 emails and 1 mobile phone numbers on RocketReach.
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