Bob Dwyer Email & Phone Number
Customer Success Director @ Genesys
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Bob Dwyer Location
- Austin, TX, US
Bob Dwyer Work
- Customer Success Director @ (November 2020 - Present)
- Professional Services, Genesys Telecommunications @ (February 2011 - October 2020)
- Director - Cloud Professional Services @ (January 2015 - Present)
- Senior Manager - Services Engagement @ (October 2013 - Present)
- Senior Program Manager - Contact Center Cloud Platform @ (June 2011 - Present)
- Director of Customer Success @ (March 2010 - April 2011)
- Director - Client Services and Global Operations at Harte-Hanks @ (April 2008 - July 2009)
- Director @ (October 2004 - February 2008)
- Director Operations @ (July 1992 - October 2004)
- Broker @ Rand Commercial Brokers (January 1990 - January 1992)
Bob Dwyer Education
- Arizona State University
Bachelors (Finance)
1986-1990
Bob Dwyer Skills
- Conflict Resolution
- Cross-functional Team Leadership
- Call Centers
- Strategy
- Call Center
- Customer Experience
- Telecommunications
- Vendor Management
- Outsourcing
- Professional Services
- Leadership
- Workforce Management
- SaaS
- Management
- Telephony
- Strategic Planning
- Training
- IVR
- Customer Engagement
- P&L Responsibility
- Account Management
- Team Leadership
- Managed Services
- Program Management
- Salesforce.com
- Strategic Partnerships
- Coaching
- Product Management
- Process Improvement
- Customer Satisfaction
- Business Process Improvement
- BPO
- Service Delivery
- Unified Communications
- VoIP
- CaaS
- Cloud Applications
- Solution Selling
- CRM
- IT Management
- P&L Management
- Integration
- Pre-sales
- Business Development
- Cloud Computing
- Customer Relationship Management (CRM)
- Contact Centers
- Software as a Service (SaaS)
Bob Dwyer Summary
- Bob Dwyer, based in Austin, TX, US, is currently a Customer Success Director at Genesys. Bob Dwyer brings experience from previous roles at Genesys. Bob Dwyer holds a 1986 - 1990 Bachelors in Finance @ Arizona State University. With a robust skill set that includes Conflict Resolution, Cross-functional Team Leadership, Call Centers, Strategy, Call Center and more. Bob Dwyer has 2 emails and 2 mobile phone numbers on RocketReach.
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