Billy Sparks Email & Phone Number
NPI Lead @ RingCentral
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Billy Sparks Location
- Seguin, TX, US
Billy Sparks Work
- 2026 -now NPI Lead @
- 2024 -2026 Contact Center Professional Services Engineer - RingCX @
- 2022 -2024 Professional Services and Support Manager @
- 2020 -2022 Team Lead - NA Support Operations @
- 2017 -2020 Tier 3 Escalations Engineer - Contact Center @
- 2015 -2017 Technical Escalation Engineer (TEE) Tier II - Contact Center @
- 2014 -2015 Technical Support Engineer and Escalations Engineer - IPBX and VOIP @
- 2011 -2013 RICS Analyst and Engineer @
- 2009 -2011 Sr. Support Engineer @
- 2003 -2009 Messaging Engineer and Sr. Support Engineer @ Nortel Networks
- 2000 -2003 Channel Support Analyst and Engineer @ Nortel Networks
- 1997 -2000 Network Admin and Eng @
Billy Sparks Education
- ITT Technical Institute Arlington
Electronics
1997-1998 - Tarleton State University
no degree (Basics/Information Technology)
1995-1996
Billy Sparks Skills
- Teamwork
- Relationship Building
- Customer Success
- Incident Management
- Strategic Planning
- Post-Sales Support
- Contact Center Operations
- Customer Relations
- Project Management
- Professional Communication
- Customer Engagement
- Team Leadership
- Management
- Escalations Management
- Analytical Skills
- Customer Service
- Microsoft SQL Server
- Software as a Service (SaaS)
- Written Communication
- Product Demonstration
- Networking Technology
- Interpersonal Communication
- Customer Support
- Amazon Web Services (AWS)
- Cloud Computing
- Software Implementation
- Problem Solving
- Leadership
- Presentations
- Presales
- Communication
- Business Solution
- Vocalcom Hermes360
- Unified Communications
- Avaya
- Switches
- SIP
- LAN-WAN
- Telecommunications
- VoIP
- Telephony
- Networking
- Technical Support
- Troubleshooting
- Cs1k
- Firewalls
- Windows Server
- VLAN
- Linux
- Cisco Technologies
- Data Center
- SMTP
- H.323
- Channel Partners
- Applications
- Escalation
- Avaya Callpilot
- MCSE
- IP
- Cisco
- IIS
- TCP/IP
- Unified Messaging
- Virtualization
- Avaya Aura Messaging
- Avaya Aura Contact Center
- Ethernet
- Subject Matter Experts
- Voice Over Ip Voip
- TDM
- Managed Services
- Training
- Disaster Recovery
- Internet Protocol Ip
- Avaya Technologies
- Sybase SQL Anywhere
- WAN
- VPN
- Cisco Routers
- Wireless
- Servers
- Call Centers
- ShoreTel
- Remote Desktop
- Lan Wan
- Integration
- Meridian Mail
- IPT
- Database Administration
- Routing
- Voice Over Ip
- Internet Protocol
Billy Sparks Summary
- Billy Sparks, based in Seguin, TX, US, is currently a NPI Lead at RingCentral. Billy Sparks brings experience from previous roles at RingCentral, Vocalcom and Mitel. Billy Sparks holds a 1997 - 1998 Electronics @ ITT Technical Institute Arlington. With a robust skill set that includes Teamwork, Relationship Building, Customer Success, Incident Management, Strategic Planning and more. Billy Sparks has 5 emails and 1 mobile phone numbers on RocketReach.
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