Bill Nicholas Email & Phone Number
Head of Telecommunications and Contact Center Technology @ SUTHERLAND GLOBAL SERVICES UK LTD
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Bill Nicholas Location
- Hasbrouck Heights, NJ, US
Bill Nicholas Work
- 2015 -now Head of Telecommunications and Contact Center Technology @
- 2011 -2015 Sr. Director Enterprise Voice and Contact Center Services @
- 2005 -2011 Principal Contact Center Consultant and Architect @
- 2000 -2005 Principal Voice and Omni-Channel Architect @
- 1999 -2000 CTO - Information Technology @ Solution Managers International, Inc
- 1994 -1999 Executive VP - Information Technology @ Performance Solutions
Bill Nicholas Education
- Penn State University
(Information Sciences and Technology)
- Seton Hall University
(Computer Science)
Bill Nicholas Skills
- Telecommunications
- Genesys
- CTI
- Pre-sales
- Project Management
- Enterprise Software
- SaaS
- Cloud Computing
- Integration
- Call Centers
- Call Center
- Professional Services
- IVR
- Workforce Management
- Solution Architecture
- Contact Centers
- VoIP
- Program Management
- Unified Communications
- Service Management
- Management
- Vendor Management
- CRM
- SIP
- CSM
- Customer Service
- Architectural Design
- Pre Sales
- Microsoft Office
- Microsoft Word
Bill Nicholas Summary
- Bill Nicholas, based in Hasbrouck Heights, NJ, US, is currently a Head of Telecommunications and Contact Center Technology at Sutherland Global Services. Bill Nicholas brings experience from previous roles at Automatic Data Processing, Genesys and Solution Managers International, Inc. Bill Nicholas holds a Penn State University. With a robust skill set that includes Telecommunications, Genesys, CTI, Pre-sales, Project Management and more. Bill Nicholas has 3 emails and 2 mobile phone numbers on RocketReach.
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