bespokeCX Information

The bespokeCX™ system is designed to improve contact center and website performance. It accomplishes this by improving contact center managers’ and website owners’ level of customer knowledge. With improved customer knowledge comes better decision-making and a higher number of the right brand actions. Our unique, plug-and-play system seamlessly integrates into your data stack to collect and connect data about customer behaviors with customers' emotions. Our unique AI systems then analyze this information and recommend the right actions for quickly improving customer experience. It also tracks the outcomes of brand actions taken to ensure they are achieving the desired results. The outcome is improved alignment between brand actions and your customers’ wants, needs and desires. This of course deepens customer relationships, improves customer loyalty and generates greater and sustaining revenue and profits.