Bernice Engelbrecht Email
Senior Operations Manager - Planning and Service Delivery @ Logicalis SA
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Bernice Engelbrecht Location
- Cape Town, WC, ZA
Bernice Engelbrecht Work
- 2023 -now Senior Operations Manager - Planning and Service Delivery @
- 2022 -now Client Delivery Manager @
- 2021 -2022 Senior Specialist - MS client Delivery Management @
- 2019 -2021 Service Delivery Manager - Dimension Data @
- 2017 -2019 Team Lead 3 - Networks @
- 2011 -2017 Team Leader (3) - Change Management @
- 2013 -2017 Team Leader (2) - Problem Management @
- 2009 -2011 Desktop Support - Tier 2 @
- 2002 -2009 Desktop Support @
- 1999 -2002 Desktop Support - Contractor @
Bernice Engelbrecht Education
- EXIN
SIAM foundation (Management Information Systems, General)
2021-2021 - Torque IT - MCTS – (Microsoft Certified Technology specialist)
Certification (Student)
2010-2010 - Teaching College - Boland, Wellington
Year 1 - Teaching Gr4 - 7 (Hockey, Drama)
1998-1998 - University of Cape Town
Commercial and Contract Law (Commercial and Contract Law)
2022 - University of Cape Town
Finance and Financial Management Services (Finance and Financial Management Services)
2022 - Torque IT
(1. ITIL 4 Strategist – Direct, Plan and Improve)
2019 - Graduate School of Business - University of Cape Town
2. NEW Manager - Strategy (marketing, finance, operations and managing complex projects)
2015 - Torque IT
(3. ITIL, Release Control and Validation (RCV))
2013 - Online - Dell Desktop Support/Notebook Support[
Certification (Student)
2010 - Foster & Melliar - ITIL v3 Foundation (Information Technology Infrastructure Library)
Certification (Student)
2008 - Bytes Technology - Maintaining and troubleshooting Windows Vista
Diploma (Student)
2008 - Torque IT - Active Directory
Diploma (none)
2006 - Mupine Training - Six Sigma Greenbelt Expert
Diploma (Student)
2004 - IT-IQ (Bytes Technology) - MCSE NT4
Certification (Student)
2001 - IT-IQ (Bytes Technology) - A+ Hardware\Software
Diploma (Student)
2000 - Boland Computer College - MOUS (Microsoft User Specialist)
Diploma (Student)
1999
Bernice Engelbrecht Skills
- Managed Services
- IT Service Management
- ITIL
- Service Delivery
- IT Strategy
- Professional Services
- Service Management
- Security
- Desktop Support Management
- Quality Management
- Employee Training
- Business Continuity and DR Planning
- Active Directory
- Software Testing
- Transitioning
- Change Management
- Problem Management
- Microsoft Office
- Documentation
- Resource Management
- Budget management
- People Management
- Customer Management
- Service Framework and Policies
- Project Management
- SLA
- Management
- Reason
- Service Level Agreements Sla
- Business Analysis
- Networking
- Support
- Cisco Technologies
- Customer Service
- Development
- Desktop Support
- Technical Support
- Disaster Recovery
- Service Level Agreements
Bernice Engelbrecht Summary
- Bernice Engelbrecht, based in Cape Town, WC, ZA, is currently a Senior Operations Manager - Planning and Service Delivery at Logicalis SA. Bernice Engelbrecht brings experience from previous roles at Dimension Data and Computacenter. Bernice Engelbrecht holds a 2021 - 2021 SIAM foundation in Management Information Systems, General @ EXIN. With a robust skill set that includes Managed Services, IT Service Management, ITIL, Service Delivery, IT Strategy and more. Bernice Engelbrecht has 3 emails on RocketReach.
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