Bernhard Aulenkamp Email & Phone Number
Head of Customer Service and Leitung Kundenservice @ Knauf Gips KG
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Bernhard Aulenkamp Location
- Düsseldorf, NRW, DE
Bernhard Aulenkamp Work
- Head of Customer Service and Leitung Kundenservice @ (April 2025 - Present)
- Manager (ehemals junokai) @ (September 2024 - March 2025)
- Manager @ (April 2024 - September 2024)
- Senior Consultant @ (February 2022 - April 2024)
- Head of Sales DECH HoGa @ (October 2020 - January 2022)
- Head of Sales DACH @ (August 2019 - October 2020)
- Head of Sales Germany @ (November 2018 - July 2019)
- Geschäftsführer and Managing Director @ Universitätsmedizin Rostock (UMR-Versorgungsstrukturen GmbH) (September 2017 - October 2018)
- Senior Sales Manager @ Convergys (February 2017 - August 2017)
- Site Director @ buw operations Wuppertal GmbH, a convergys company (November 2015 - January 2017)
- Site Director @ buw operations Wuppertal GmbH / buw operations Frankfurt a.M. GmbH (December 2014 - July 2016)
- SBU Manager @ (September 2014 - November 2014)
- Site Director @ buw operations Leipzig GmbH (November 2012 - August 2014)
- uni. lecturer (Gast-Dozent) - Projectmanagement (Call Centre Management) @ Hochschule/University Bremerhaven (April 2005 - August 2013)
- Senior Director Sales and Principal Sales @ (January 2012 - July 2012)
- Branch Manager @ (April 2008 - December 2011)
- Chairman @ Call Center in Essen e.V. (May 2009 - May 2011)
- Head of TeleSales @ Telegate AG (January 2007 - January 2008)
- Head of Call Centre Services @ Telegate AG (January 2004 - January 2007)
- Head of New Business and Call Centre Manager and Interimsmanager @ buw customer services (January 1999 - January 2004)
- Executive Vice President @ emBusiness (January 1999 - January 2001)
- Dep. Head of Customer Care @ Callas clever communications (a part of Bertelsmann) (January 1998 - January 1999)
- Dep. Call Centre Manager @ (January 1995 - January 1998)
- various Departments @ (January 1991 - January 1995)
Bernhard Aulenkamp Education
- Metaplan
Metaplan Professional (Organizational Leadership)
2015-2016
Bernhard Aulenkamp Skills
- AI
- B2B
- BPO
- Business Development
- Business Process Improvement
- CRM
- CRM Integration
- CX
- Call Center
- Call Center Development
- Call Centers
- Change Management
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Digitale Transformation
- Direct Sales
- E-commerce
- Google Adwords
- Human Resources
- IT-Service-Management
- Key Account Management
- Leadership
- Leadership Management
- Leistungsmetriken
- Location Based Services
- Long-term Customer Relationships
- Management
- Marketing Strategy
- Mobile Devices
- New Business Development
- Online Advertising
- Outsourcing
- Outsourcing Management
- Performance Management
- Process Optimization
- Product Management
- Project Management
- SWOT analysis
- Sales
- Sales Management
- Sales Operations
- Selling
- Service Transformation
- Siebel
- Start-ups
- Strategic Partnerships
- Strategic Planning
- Strategy
- Team Management
- Telecommunications
- Telemarketing
- Training
- P&L
- Customer Relationship Management Crm
- E Commerce
- Long Term Customer Relationships
- Start Ups
- Long Term Customer
- Operations
- Microsoft Excel
- Business Process
- German
- Customer Relationship Management
Bernhard Aulenkamp Summary
- Bernhard Aulenkamp, based in Düsseldorf, NRW, DE, is currently a Head of Customer Service and Leitung Kundenservice at Knauf Gips KG. Bernhard Aulenkamp brings experience from previous roles at TP Infinity, junokai GmbH and StepStone Deutschland GmbH. Bernhard Aulenkamp holds a 2015 - 2016 Metaplan Professional in Organizational Leadership @ Metaplan. With a robust skill set that includes AI, B2B, BPO, Business Development, Business Process Improvement and more. Bernhard Aulenkamp has 4 emails and 2 mobile phone numbers on RocketReach.
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