Mobilization Architect @ (September 2018 - February 2023)
Mobilization Lead @ (November 2011 - August 2018)
Process Lead (DELL) @ (November 2009 - November 2011)
Senior Team Manager (Mobility) @ (February 2008 - November 2009)
Resolutions Expert Manager (DELL) @ (July 2007 - February 2008)
Transition Queue Manager (DELL) @ (May 2007 - July 2007)
Team Manager (DELL) @ (July 2006 - May 2007)
Team Manager (DirecTV) @ Advanced Contact Solutions, Inc. (November 2004 - July 2005)
Team Leader in Training (eMachines) @ (November 2003 - July 2004)
Benson Lo Education
University of Santo Tomas
BS (Architecture)
1992-1997
Pasig Catholic College 1984-1992
Benson Lo Skills
Architecture
BPO
Business Process Improvement
Call Center
Call Centers
Change Management
Contact Centers
Customer Experience
Leadership
Management
Microsoft Office
Operations Management
Outsourcing
Performance Management
Process Improvement
Program Management
Project Management
Project Planning
Service Delivery
Six Sigma
Team Management
Telecommunications
Training
Vendor Management
Workforce Management
Benson Lo Summary
Benson Lo, based in Valenzuela, NCR, PH, is currently a Solution Enablement Manager at Accenture. Benson Lo brings experience from previous roles at Accenture and TELUS. Benson Lo holds a 1992 - 1997 BS in Architecture @ University of Santo Tomas. With a robust skill set that includes Architecture, BPO, Business Process Improvement, Call Center, Call Centers and more. Benson Lo has 3 emails and 2 mobile phone numbers on RocketReach.
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