Benjamin W. Email
Senior Account Manager @ Sparrow
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Benjamin W. Location
- New York, NY, US
Benjamin W. Work
- Senior Account Manager @ (December 2025 - Present)
- Senior Founding Partner Success Manager @ (July 2025 - December 2025)
- Founding Partner Success Manager @ (August 2024 - July 2025)
- Customer Success Manager @ (December 2021 - July 2023)
- Customer Success Manager @ (May 2019 - December 2021)
- Head of Experience Success Personnel @ (February 2019 - August 2021)
- Community Experience Associate @ (November 2018 - May 2019)
- Customer Success Manager @ (August 2014 - December 2017)
Benjamin W. Education
- The University of Texas at Arlington
Bachelor of Arts (B.A.) (English Language and Literature, General)
2007-2011 - The University of Texas at Arlington
Bachelor of Arts - BA
Benjamin W. Skills
- Account Expansion
- Account Management
- Account Sales Strategies
- Artificial Intelligence (AI)
- Attention to Detail
- Build Strong Relationships
- Business Relationship Management
- Business Requirements
- Business Reviews
- Business-to-Business (B2B)
- CSM
- Campaign Strategies
- Client Accounts
- Client Development
- Client Onboarding
- Client Relations
- Communication
- Copywriting
- Creative Problem Solving
- Creativity and Innovation
- Cross-Selling
- Cross-functional Team Leadership
- Customer Advocacy
- Customer Base
- Customer Engagement
- Customer Experience
- Customer Interaction
- Customer Onboarding
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Success
- Easily Adaptable
- Email Marketing
- Empathy
- Enterprise Software
- Go-to-Market Strategy
- Google Slides
- Help Desk Support
- IT Escalation
- Identifying Trends
- Implementation Experience
- Intellectual Property
- Interpersonal Communication
- Interpersonal Skills
- Key Performance Indicators
- Legal Technology
- Microsoft Excel
- Microsoft Office
- Mitigation Strategies
- Multiple Projects Simultaneously
- Onboarding
- Operations Management
- Oral Communication
- Organization Skills
- Platform as a Service (PAAS)
- Presentation Skills
- Presentations
- Problem Solving
- Product Adoption
- Product Support
- Project Management
- Project Planning
- Rapid Prototyping
- Relationship Building
- Renewals
- Retention Strategies
- Salesforce.com
- Social Media
- Software Implementation
- Software as a Service (SaaS)
- Stakeholder Management
- Startups
- Strategic Accounts
- Strategic Planning
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Technology Adoption
- Technology Start-up
- Training
- Troubleshooting
- Web Content
- Written Communication
- Zoom
Benjamin W. Summary
- Benjamin W., based in New York, NY, US, is currently a Senior Account Manager at Sparrow. Benjamin W. brings experience from previous roles at Sparrow, Thoropass and Red Points. Benjamin W. holds a 2007 - 2011 Bachelor of Arts (B.A.) in English Language and Literature, General @ The University of Texas at Arlington. With a robust skill set that includes Account Expansion, Account Management, Account Sales Strategies, Artificial Intelligence (AI), Attention to Detail and more.
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