Benjamin Tso Email

Customer Experience and Business Improvement Manager | Business Services @ City of Ryde

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Benjamin Tso Location

Sydney, NSW, AU

Benjamin Tso Work

Customer Experience and Business Improvement Manager | Business Services @ (August 2025 - Present)
Business Strategy and Innovation Manager | Business Operations, People and Business @ (July 2023 - August 2025)
Senior Process Improvement Manager | Chief of Business Operations Office, Business Improvement @ (February 2023 - May 2023)
Business Improvement Manager | Chief Finance and Information Office @ (March 2022 - February 2023)
Business Improvement Manager | Corporate Services, Business Improvement @ (October 2021 - March 2022)
Business Improvement Manager | City Strategy, Digital Transformation @ (June 2020 - October 2021)
Service Excellence Program Lead | City Engagement and Experience, Chief Customer Office (CCO) @ (March 2019 - June 2020)
Service Excellence Program Lead and Business Improvement Manager | Corporate Services, PMO @ (April 2017 - March 2019)
Continuous Improvement Manager | Finance and Control, Innovate and Simplify Program @ (November 2015 - February 2017)
Business Improvement Manager | Institutional Banking Services @ (September 2014 - September 2015)
Management Consultant | Operations, Logistics, Change and Transformation @ (October 2012 - June 2014)
Various roles - see below. @ (October 2001 - May 2012)
Project Lead | Enterprise Compliance. @ (January 2012 - April 2012)
Senior Business Analyst | Bank of Melbourne - Operating Model. @ (September 2010 - May 2011)
Product Manager and Lead Business Analyst | Group Operations - Transformation. @ (November 2008 - February 2010)
Senior Business Analyst | Group Operations - Change and Delivery Management. @ (February 2010 - September 2010)
Business Analyst | Shared Services - Integrated Project Solutions. @ (December 2006 - November 2008)
Process Champion | Transactions and Unsecured Lending Operations. @ (May 2006 - December 2006)
Team Manager and Coach | Transactions and Unsecured Lending Operations. @ (January 2005 - May 2006)
Customer Service Representative | Transactions and Unsecured Lending Operations. @ (October 2001 - January 2005)

Benjamin Tso Education

University of Western Sydney 2006-2011
University of Sydney 2000-2004

Benjamin Tso Summary

Benjamin Tso, based in Sydney, NSW, AU, is currently a Customer Experience and Business Improvement Manager | Business Services at City of Ryde. Benjamin Tso brings experience from previous roles at City of Ryde, Super Retail Group and City of Parramatta. Benjamin Tso holds a 2006 - 2011 University of Western Sydney. Benjamin Tso has 3 emails on RocketReach.