Benjamin Ford Email
Retail Network and Operations Director @ PayPoint plc
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Benjamin Ford Location
- Droitwich Spa, England, GB
Benjamin Ford Work
- Retail Network and Operations Director @ (March 2026 - Present)
- Retail Services Director @ (July 2020 - May 2026)
- Head of Customer Experience @ Addison Lee Group (March 2016 - June 2020)
- Head of Guest Relations @ (January 2014 - March 2016)
- Head of Commercial @ Discover Travel & Tours (March 2013 - January 2014)
- Project Coordinator @ (November 2012 - February 2013)
- Head of Consumer Care @ (January 2011 - October 2012)
- Head of Customer Service @ (May 2009 - May 2010)
- Contact Centre Manager @ (July 2007 - May 2009)
- Customer Service Manager @ (September 2002 - June 2007)
Benjamin Ford Education
-
Bachelor of Arts
1997-2000
Benjamin Ford Skills
- Business Development
- Business Process Improvement
- Business Strategy
- Business-to-Business (B2B)
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Customer Experience
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Management
- Marketing Strategy
- Negotiation
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Project Management
- Retail
- Stakeholder Management
- Strategy
- Team Leadership
- Team Management
- Teamwork
Benjamin Ford Summary
- Benjamin Ford, based in Droitwich Spa, England, GB, is currently a Retail Network and Operations Director at PayPoint plc. Benjamin Ford brings experience from previous roles at PayPoint plc, Addison Lee Group, Premier Inn and Discover Travel & Tours. Benjamin Ford holds a 1997 - 2000 Bachelor of Arts. With a robust skill set that includes Business Development, Business Process Improvement, Business Strategy, Business-to-Business (B2B), CRM and more. Benjamin Ford has 3 emails on RocketReach.
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