Senior Technical Program Manager @ (October 2024 - Present)
Senior Technical Account Manager @ (May 2022 - May 2024)
Senior Technical Account Manager @ (September 2021 - April 2022)
Technical Account Manager @ (May 2019 - August 2021)
Technical Support Team Lead @ (November 2015 - February 2019)
Senior Technical Support Engineer @ (April 2008 - November 2015)
Benjamin Education
Macquarie University
Bachelor of Science (BSc) (Computer Science)
University of Warwick
Master of Business Administration
Benjamin Skills
AI Fluency
Chatbot Development
Continuous Integration and Continuous Delivery (CI/CD)
Customer Experience Management
Customer Relationship Management
Customer Service Management
Customer Success
Cyber Threat Intelligence (CTI)
Cybersecurity
DevOps
Gainsight
Sales
Sales Effectiveness
Salesforce.com
Team Leadership
Technical Support
Threat & Vulnerability Management
Value Selling
Vitally.io
Benjamin Summary
Benjamin, based in Sydney, NSW, AU, is currently a Senior Customer Architect at Harness. Benjamin brings experience from previous roles at Harness, Nucleus Security and GitLab. Benjamin holds a Bachelor of Science (BSc) in Computer Science @ Macquarie University. With a robust skill set that includes AI Fluency, Chatbot Development, Continuous Integration and Continuous Delivery (CI/CD), Customer Experience Management , Customer Relationship Management and more. Benjamin has 2 emails on RocketReach.
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