Manager, Customer Reliability, APJ @ (February 2021 - July 2022)
Technical Support Account Manager @ (July 2018 - February 2021)
Principal Technical Account Manager @ (January 2017 - June 2018)
Technical Account Manager @ (August 2015 - December 2016)
Sr. Technical Support Engineer @ (September 2013 - August 2015)
IT Principal Consultant @ (June 2010 - August 2013)
IT Principal Consultant @ (August 2008 - June 2010)
Senior Support Analyst, Asia and Pacific @ (August 2001 - August 2008)
Training Consultant (Asia and Pacific), contractor @ (May 2001 - July 2001)
Senior Support Engineer, Asia and Pacific @ Vignette (June 2000 - April 2001)
Senior Support Consultant @ (January 1997 - June 2000)
Customer Services Engineer @ (January 1995 - December 1996)
Benedict Chan Education
AGSM @ UNSW Business School
Master of Business Administration
2004-2007
Tafe Nsw
(Mandarin)
2002-2002
The Hong Kong Polytechnic University 1995-1997
UNSW
Bachelor of Engineering (Computer Engineering)
1991-1994
Benedict Chan Skills
Oracle
SQL
Databases
Enterprise Software
ITIL
Integration
Software Documentation
Oracle Applications
Unix
PL/SQL
ERP
Weblogic
SOA
Business Analysis
PeopleSoft
Human Resources
SDLC
IT Strategy
Microsoft SQL Server
SaaS
Apache
Cloud Computing
Business Intelligence
Agile Methodologies
Pre-sales
Solution Architecture
IIS
Professional Services
Software Implementation
Software Development
Testing
Web Services
Oracle Fusion Middleware
Informix
Oracle E-Business Suite
Vignette StoryServer
Sun Certified Java Programmer
Java
Enterprise Architecture
Program Management
Visio
Requirements Analysis
Software Project Management
Salesforce.com
Oracle HR
Business Process
Tomcat
Requirements Gathering
Java Enterprise Edition
Tableau
Informix 4GL
Oracle E Business Suite
Mobile Marketig
Software
Lead Generation
Customer Acquisition
Inbound Marketing
Pre Sales
Benedict Chan Summary
Benedict Chan, based in Sydney, NSW, AU, is currently a Senior Manager, Technical Support, APJ at Kong Inc.. Benedict Chan brings experience from previous roles at Kong Inc., Splunk and Tableau Software. Benedict Chan holds a 2004 - 2007 Master of Business Administration @ AGSM @ UNSW Business School. With a robust skill set that includes Oracle, SQL, Databases, Enterprise Software, ITIL and more. Benedict Chan has 2 emails and 1 mobile phone numbers on RocketReach.
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