Ben Sword Email & Phone Number
Head of Customer Success, Americas @ Cyberbit
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Ben Sword Location
- Hallsville, MO, US
Ben Sword Work
- Head of Customer Success, Americas @ (July 2026 - Present)
- Solutions Architect @ (May 2025 - July 2026)
- Sr. FedRAMP GTM Solutions Engineer @ (August 2024 - May 2025)
- Manager, Customer Experience (CX) Operations @ (December 2022 - August 2024)
- Sr. Technical Support Engineer @ (July 2022 - December 2022)
- Escalation Engineer @ (July 2021 - July 2022)
- Sr. Technical Support Engineer @ (August 2019 - July 2021)
- Solutions Engineer - Intelligence Product @ (May 2018 - August 2019)
- Support Engineer III - Reporter Product @ (July 2017 - May 2018)
- Senior System Support Analyst @ (January 2016 - July 2017)
- User Support Analyst @ (November 2014 - January 2016)
- Geek Squad Manager @ (April 2012 - April 2015)
- Regional Manager @ (March 2010 - April 2012)
Ben Sword Education
- Western Governors University
Bachelor's degree (Cyber Security and Information Assurance)
2016-2023
Ben Sword Skills
- Account Management
- Analytical Skills
- Anti-phishing
- Artificial Intelligence (AI)
- C-Level Executive Support
- Communication
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Cybersecurity
- Disciplinary Action
- Executive Support
- IT Hardware Support
- IT Operations
- Information Technology
- Leadership
- Linux
- Malware Analysis
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Negotiation
- Networking
- Organization Skills
- Point of Sale (POS) Systems
- Powershell
- Presentation Skills
- Presentations
- Project Management
- Python (Programming Language)
- REST API
- REST APIs
- Retail
- Root Cause
- SIEM
- Sales
- Sales Management
- Security
- Service Improvement
- Support operations
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Troubleshooting
- Windows
- Zendesk
- Zendesk Administration
- Zendesk Support
Ben Sword Summary
- Ben Sword, based in Hallsville, MO, US, is currently a Head of Customer Success, Americas at Cyberbit. Ben Sword brings experience from previous roles at Cyberbit, SentinelOne and Swimlane. Ben Sword holds a 2016 - 2023 Bachelor's degree in Cyber Security and Information Assurance @ Western Governors University. With a robust skill set that includes Account Management, Analytical Skills, Anti-phishing, Artificial Intelligence (AI), C-Level Executive Support and more. Ben Sword has 1 emails and 1 mobile phone numbers on RocketReach.
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