2006 -2013 IT Specialist, Systems Analyst and Developer @
2004 -2006 Business Analyst @
Ben O'Neal Education
Weber State University
Bachelor's degree (Computer Science)
2009-2014
Ben O'Neal Skills
Genesys Cloud CX Contact Center Admin
Genesys Cloud CX Implementation
Genesys Cloud CX Reporting and Analytics
Genesys Cloud CX suite: Collaborate, Communicate, Contact Center, and Architect
Process Improvement
SQL
Troubleshooting
Databases
Oracle
Call Center
Solaris
Visio
SDLC
Management
Business Process Improvement
Integration
Requirements Analysis
Business Analysis
Visual Basic
Program Management
CTI
Genesys Framework
Genesys Infrastructure
Java
JavaScript
Eclipse
Contact Centers
Genesys Call Routing
Genesys Cloud Architect
Genesys Cloud
VoIP
Strategy
Customer Service
Ben O'Neal Summary
Ben O'Neal, based in Clearfield, UT, US, is currently a Principal Consultant at Genesys. Ben O'Neal brings experience from previous roles at Genesys and PacifiCorp. Ben O'Neal holds a 2009 - 2014 Bachelor's degree in Computer Science @ Weber State University. With a robust skill set that includes Genesys Cloud CX Contact Center Admin, Genesys Cloud CX Implementation, Genesys Cloud CX Reporting and Analytics, Genesys Cloud CX suite: Collaborate, Communicate, Contact Center, and Architect, Process Improvement and more. Ben O'Neal has 5 emails and 1 mobile phone numbers on RocketReach.
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