Ben Heslop Email
Director of Planning and Data @ ResQ
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Ben Heslop Location
- Kingston upon Hull, England, GB
Ben Heslop Work
- 2024 -now Director of Planning and Data @
- 2022 -2024 Head of resource planning @
- 2017 -2022 Resource Planning Manager @
- 2016 -2017 Resource Planning @
- 2016 -2016 Resource Planning Manager @ Wren Kitchens
- 2014 -2016 Resource Planning Manager @ ResQ Limited
- 2014 -2014 Business Planning Manager @ Capita
- 2014 -2014 Snr tactical planning manager @ Capita
- 2012 -2014 Resource Planning Manager @
- 2012 -2012 Dialler manager @
- 2006 -2012 Resource Analyst @
Ben Heslop Education
- Ulster University
Bachelor of Science - BSc Hons (Managing customer operations)
Ben Heslop Skills
- Leadership
- Capacity Planning
- Customer Experience
- Planning
- Requirements Analysis
- Call Center
- People Management
- Demand Forecasting
- Avaya
- Data Analysis
- Forecasting
- Dialler Management
- Workforce Planning
- Telecommunications
- Business Analysis
- Resource Management
- Team Management
- Excel
- Team Leadership
- Process Improvement
- Strategic Planning
- Workforce Management
- Strategy
- Predictive Dialers
- IVR
- Microsoft Office
- Budgeting
- Operations Management
- Contact Centers
- Budget Management
- Time Management
- Telephony
- Sla
- MS Project
- Contact Centre
- Impact 360
- Business Process Improvement
- Budgets
- Management
- Project Management
- Coaching
- Performance Reporting
- Outsourcing
- Word
- Key Performance Indicators
- Service Delivery
- Call Centers
- Analysis
- Performance Management
- Access
Ben Heslop Summary
- Ben Heslop, based in Kingston upon Hull, England, GB, is currently a Director of Planning and Data at ResQ. Ben Heslop brings experience from previous roles at ResQ, KCOM, E.ON and Wren Kitchens. Ben Heslop holds a Bachelor of Science - BSc Hons in Managing customer operations @ Ulster University. With a robust skill set that includes Leadership, Capacity Planning, Customer Experience, Planning, Requirements Analysis and more. Ben Heslop has 1 emails on RocketReach.
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Top ResQ Employees
Tom Forshaw
Fractional CMO
Manchester, GB
Ben Heslop
Director of Planning and Data
Kingston upon Hull, England, GB
Matt Gray
Chief Operating Officer
Kirk Ella, GB
Nic Marshall
Chairman
Kingston upon Hull, England, GB
Jason Baxter
Head of IT Infrastructure
Kingston upon Hull, England, GB
Kevin Moore
Head of Leadership and Learning Delivery
Darlington, GB
John Nicholson
Director of Operations
Durham, GB
Stefanie Butler
Head of People and Communications
Kingston upon Hull, England, GB
Will Marchbank
IT Operations Director
Kingston upon Hull, GB
Lee Candler
Director of Client Strategy
Sunderland, GB
Gill Marchbank
Co-Founder and CEO
Kingston upon Hull, GB
James Donoghue
Contact Centre Manager
South Shields, GB
Matthew Sharp
Head of Operations
Kingston upon Hull, GB
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