beCogent Ltd Technology Stack

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Verint Verba Recording System is enterprize-grade Skype for Business call recording solution on the market.

Barracuda Email Security Gateway offers comprehensive protection from email-based threats.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

Informatica delivers enterprise data integration and management software powering analytics for big data and cloud.

Symantec provides cybersecurity software and services.

Blue Yonder鈥檚 machine learning-driven digital fulfillment platform enables leading manufacturers, retailers and logistics companies create more autonomous, sustainable and profitable operations.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.

Genesys Outbound provides an innovative and tightly integrated outbound dialing solution that maximizes agent utilization and reduces call abandonments, enabling you to efficiently connect live contacts with contact center agents to improve campaign results.

Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. It is designed for the true multi-media, multi-site environment, providing optimal schedules for multi-skilled agents who may handle customer interactions of different media types.

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

Oracle Database is an object-relational database management system.

Later helps to plan, schedule, and manage content for Instagram.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Explore Excel. New data analysis tools help to track and visualize any data for greater insight, plus more ways to share company data.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.