Basil Yu Email & Phone Number
CX Program Specialist @ Australia Post
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Basil Yu Location
- Coburg, VIC, AU
Basil Yu Work
- CX Program Specialist @ (October 2025 - Present)
- Customer Experience Design Lead @ (October 2022 - May 2025)
- Head of Design Thinking and Squad Ways @ (May 2021 - August 2022)
- Service Innovation Manager @ (May 2019 - May 2021)
- Innovation Delivery Lead @ (January 2018 - May 2019)
- Business Process Analyst @ (January 2016 - January 2018)
- Technical SME and Advanced Technical Support @ (March 2011 - January 2016)
Basil Yu Education
- Victoria University
Basil Yu Skills
- Agile Methodologies
- Business Process Mapping
- Coaching
- Communication
- Continuous Improvement
- Continuous Process Improvement
- Creative Insights
- Customer Experience Design
- Customer Insight
- Customer Journey Mapping
- Customer Journey Mapping & Pain Point Identification
- Customer Service
- Data-Driven Decision Making & Root Cause Analysis
- Design Sprints
- Employee Training
- Facilitation
- Knowledge Management
- Presentation Skills
- Presentations
- Presenting Insights & Visual Storytelling
- Root Cause Analysis
- Root Cause Problem Solving
- Service & Experience Design
- Service Design
- Stakeholder Engagement
- Stakeholder Engagement & Influence
- Stakeholder Management
- Storytelling
- User-centered Design
- Workshop Facilitation
- Workshop Facilitation & Cross-Functional Collaboration
Basil Yu Summary
- Basil Yu, based in Coburg, VIC, AU, is currently a CX Program Specialist at Australia Post. Basil Yu brings experience from previous roles at Foxtel Group. Basil Yu holds a Victoria University. With a robust skill set that includes Agile Methodologies, Business Process Mapping, Coaching, Communication, Continuous Improvement and more. Basil Yu has 2 emails and 1 mobile phone numbers on RocketReach.
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