Bashab Choudhury Email
Lead Technical Support Engineer @ Genesys
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Bashab Choudhury Location
- Chennai, TN, IN
Bashab Choudhury Work
- 2026 -now Lead Technical Support Engineer @
- 2026 -2026 Staff Technical Support Engineer @
- 2022 -2026 Senior Technical Support Analyst @
- 2021 -2022 Senior Associate @
- 2019 -2021 Senior Technical Support Engineer @
- 2016 -2019 Technical Support Engineer @
- 2016 -2016 Telecom Specialist @
- 2015 -2016 Senior Telecom Engineer @
- 2013 -2015 Telecom Engineer @
Bashab Choudhury Education
- Hindustan University
Bachelor of Engineering (Computer Science, Engineering)
2008-2012 - Ramanuj Gupta Junior College of Science and Arts 2005-2008
- Silchar Collegiate School 1994-2005
Bashab Choudhury Skills
- Call Center Administration
- Session Initiation Protocol (SIP)
- Voice over IP (VoIP)
- SIP Server
- Telecommunications
- IP TELEPHONY
- Contact Centers
- Technical Support
- Customer Satisfaction
- Customer Experience
- Troubleshooting
- Customer Service Management
- Team Leadership
- Management
- Team Management
- Contact Center Design
- Real-Time Transport Protocol (RTP)
- Telecommunication Services
- Genesys Framework
- Genesys SIP Server
- GVP
- Genesys Voice Platform
- Genesys
- Contact Center Operations
- Contact Center Management
- Customer Escalation Management
- Escalation Resolution
- Escalation Management
- Genesys SIP Proxy
- Genesys SIP Cluster
- Workspace Desktop Edition
- Genesys SIP Feature Server
- Universal Routing Server
- Genesys IRD
- CTI
- Interactive Intelligence
- Contact Center Optimization
- VoIP protocols SIP
- Telecommunications Systems
- Call Center Development
- Telecom Infrastructure
- Contact Center Strategy
- Call Center Architecture
- Call Routing
- Contact Center Technology
- Wireshark
- Telephony
Bashab Choudhury Summary
- Bashab Choudhury, based in Chennai, TN, IN, is currently a Lead Technical Support Engineer at Genesys. Bashab Choudhury brings experience from previous roles at Genesys and Cognizant. Bashab Choudhury holds a 2008 - 2012 Bachelor of Engineering in Computer Science, Engineering @ Hindustan University. With a robust skill set that includes Call Center Administration, Session Initiation Protocol (SIP), Voice over IP (VoIP), SIP Server, Telecommunications and more. Bashab Choudhury has 2 emails on RocketReach.
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