Barbara Guzman Email
Quality and Integration Officer @ AXA Group Operations
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Barbara Guzman Location
- Portugal
Barbara Guzman Work
- 2024 - now Quality and Integration Officer @
- 2023 - 2024 Quality Enforcement Manager @
- 2021 - 2022 Gerente sênior @
- 2020 - 2021 SDM - Service Delivery Manager @
- 2019 - 2020 Incident Manager @
- 2018 - 2019 Consultor em Gestão de Serviços - Problem @
- 2017 - 2018 Incident and Problem Manager @
- 2016 - 2017 Triage L2 Team Group Leader @
- 2012 - 2016 Global Incident Management Process Owner - Account Specific @
- 2011 - 2012 Supervisor of GSD Incident Lifecycle Cordinator team @
- 2010 - 2011 Delivery lead from SSO Delivery area @
Barbara Guzman Education
- Universidade de Aveiro
A1.1 Basic level french classes (French Language and Literature)
2024 - 2025 - Pontifícia Universidade Católica do Paraná
Postgraduate Degree (Software Architecture)
2022 - 2023 - Pontifícia Universidade Católica do Rio Grande do Sul
Master of Business Administration - MBA (Digital Transformation and Future of Business)
2020 - 2021 - FIAP
Curso Livre (Multicloud Architecture: development, solutions & service)
2021 - 2021 - Digital House Brasil
(Gerenciamento de Produtos Digitais)
2019 - 2020 - FIAP
Curso Livre (Dashboards for BI)
2018 - 2018 - Fatec São Bernardo do Campo Adib Moises Dib
Associate of Science (IT for Business Management)
2010 - 2013 - Uniban
Not Finished (Graphic Design & Product Design)
2006 - 2009
Barbara Guzman Skills
- SharePoint
- Visio
- SharePoint Designer
- Process Improvement
- Process Management
- Incident Management
- Service Improvement
- ITIL
- COBIT
- Service Delivery
- IT Service Management
- Sla
- IT Management
- Problem Management
- IT Operations
- Project Delivery
- IT Strategy
- Change Management
- Service Desk
- Outsourcing
- HP
- PMP
- Business Process
- Vendor Management
- Data Center
- ITIL Certified
- Project Portfolio Management
- Disaster Recovery
- ISO 20000
- Active Directory
- BMC Remedy
- Business Continuity
- Governance
- Information Technology
- Infrastructure
- Management
- Operating Systems
- Servers
- Software Documentation
- Six Sigma
- Service Management
- Solution Architecture
- System Deployment
- Virtualization
- Windows Server
- Help Desk Support
- Technical Support
- HP Products
- Project Management
- Leadership
- Supervisor
- Sales
- Microsoft Office
- Training
- Customer Service
- PowerPoint
Barbara Guzman Summary
- Barbara Guzman, based in Portugal, is currently a Quality and Integration Officer at AXA Group Operations. Barbara Guzman brings experience from previous roles at Neotalent, CI&T, DAZN Group and DAZN. Barbara Guzman holds a 2024 - 2025 A1.1 Basic level french classes in French Language and Literature @ Universidade de Aveiro. With a robust skill set that includes SharePoint, Visio, SharePoint Designer, Process Improvement, Process Management and more. Barbara Guzman has 1 emails on RocketReach.
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