Barb Roach Email & Phone Number
Business Operations Manager - Customer Service @ Australian Financial Complaints Authority
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Barb Roach Location
- Melbourne, VIC, AU
Barb Roach Work
- 2025 -now Business Operations Manager - Customer Service @
- 2024 -2024 Workforce Planning and Optimisation Manager - Customer and Provider Operations @
- 2022 -2024 Workforce Optimisation and Insights Manager - Member and Advice @
- 2021 -2022 Business Enablement Manager - Member Experience @
- 2020 -2020 Business Risks and Continuous Improvement Manager - Retail and Supporter Experience @
- 2019 -2020 Retail GTM Operations Manager - Retail and Supporter Experience @
- 2017 -2019 Workforce Optimisation Manager - Contact Centre and Retail @
- 2015 -2017 Workforce Management Team Leader - Contact Centre @
- 2011 -2015 Operations Manager - Customer Contact Centre @
Barb Roach Education
- Open Colleges
Diploma of Leadership and Management (Human Resources Management and Business Services)
2019 - Australian HR Institute
Certificate IV in Human Resources (Human Services, General)
2016 - Lakehead University
Bachelor of Education - BEd
- Algoma University
Bachelor of Arts - BA
- University of Calgary
Barb Roach Skills
- Telecommunications
- Resource Management
- Team Leadership
- Project Management
- Management
- Change Management
- Office Administration
- Call Center Administration
- Workforce Management
- Training & Development
- Coaching
- Mentoring
- Stakeholder Management
- Call Centers
- Service Delivery
- Program Management
- Vendor Management
- Business Process Improvement
- Business Analysis
- Leadership
- Strategy
- Project Delivery
- Contact Centers
- Process Improvement
- Performance Management
- Customer Experience
- Analysis
- Training
- Customer Service
- Human Resources
- Workforce Planning
- Voice Over
- Training and Development
- Microsoft Office
- Social Media
- Forecasting
- Key Performance Indicators
- Business Intelligence
- Employee Engagement
- Decision Making
- Operations Execution
Barb Roach Summary
- Barb Roach, based in Melbourne, VIC, AU, is currently a Business Operations Manager - Customer Service at Australian Financial Complaints Authority. Barb Roach brings experience from previous roles at Medibank, UniSuper and World Vision Australia. Barb Roach holds a Diploma of Leadership and Management in Human Resources Management and Business Services @ Open Colleges. With a robust skill set that includes Telecommunications, Resource Management, Team Leadership, Project Management, Management and more. Barb Roach has 2 emails and 1 mobile phone numbers on RocketReach.
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