2011 -2012 Customer Service Team Leader @ TxVia Philippines, Inc.
2011 -2011 Technical Support Team Leader @
2007 -2011 Service Delivery Team Leader @
2005 -2007 Travel Representative and OIC Supervisor @ PeopleSupport
2005 -2005 Inbound and Outbound Customer Service Associat @ eTelecare Global Solutions
Aurelio Jacobe Education
Our Lady of Fatima University
Maritime Education
1999-2002
PMI Colleges
Matime Education
1998-1999
Aurelio Jacobe Skills
Call Center
Outsourcing
Business Process Improvement
Performance Management
Business Process Outsourcing (BPO)
Process Improvement
Service Delivery
BPO
Customer Relationship Management (CRM)
Recruiting
Vendor Management
Customer Experience
Salesforce.com
Customer Satisfaction
Contact Centers
Technical Support
Quality Assurance
Operations Management
CRM
Call Centers
Aurelio Jacobe Summary
Aurelio Jacobe, based in Metro Manila, Philippines, is currently a Sales Manager at TAHCHE. Aurelio Jacobe brings experience from previous roles at Emblaze, Ares Sportswear and Zoomget. Aurelio Jacobe holds a 1999 - 2002 Maritime Education @ Our Lady of Fatima University. With a robust skill set that includes Call Center, Outsourcing, Business Process Improvement, Performance Management, Business Process Outsourcing (BPO) and more. Aurelio Jacobe has 2 emails and 1 mobile phone numbers on RocketReach.
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