WFM Scheduling and Forecasting Analyst. @ (July 2021 - February 2023)
Workforce Management Analyst @ (October 2018 - June 2021)
Senior Analyst @ (May 2018 - October 2018)
Team Lead @ (February 2015 - May 2018)
Technical Support Executive @ (July 2014 - January 2015)
Atul Arya Education
Radharaman Institute of Technology & Science, Bhadbhada Road, Ratibad, Bhopal-462002
Bachelor of Engineering - BE (Information Technology)
2007-2011
Atul Arya Skills
Analytical Skills
Business Analysis
Business Strategy
Call Routing
Contact Centers
Continuous Improvement
Customer Experience
Data Analysis
Data Analytics
Forecasting
Leadership
Lean Six Sigma
Management
Microsoft Excel
Microsoft Office
Microsoft Power BI
Microsoft Word
Operational Excellence
Operations Management
Problem Solving
Project Leadership
Project Management
RTA
Real-time Monitoring
Root Cause Analysis
SQL
Service Delivery
Service-Level Agreements (SLA)
Six Sigma
Six Sigma Green Belt
Tableau
Team Building
Team Leadership
Team Management
Workforce Management
Workforce Planning
aspect
genesys
pulse
Atul Arya Summary
Atul Arya, based in Redlands, CA, US, is currently a Workforce Management Analyst at Esri. Atul Arya brings experience from previous roles at Medly, eBay, Yatra Online Pvt Ltd and iEnergizer. Atul Arya holds a 2007 - 2011 Bachelor of Engineering - BE in Information Technology @ Radharaman Institute of Technology & Science, Bhadbhada Road, Ratibad, Bhopal-462002. With a robust skill set that includes Analytical Skills, Business Analysis, Business Strategy, Call Routing, Contact Centers and more. Atul Arya has 1 emails and 1 mobile phone numbers on RocketReach.
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